ServiceNow Administrator

Randstad CanadaMontréal, Quebec, CA

27 days ago

Job type

Temporary

Quick Apply

Job description

Reporting to the Business Solution Manager, IT Service Management within IT Services the ServiceNow Developer will be responsible for enhancing the McGill ServiceNow platform to address the university’s need for an IT hardware asset lifecycle management process and solution..________________________

Advantages

ServiceNow Administrator

35 hours per week

Starting date : 04-AU-2025

End date : 03-FE-2025

Responsibilities

System Management :  Oversee the overall health and performance of the Salesforce platform, ensuring optimal functionality and user satisfaction.
Customization and Development :  Customize and develop Salesforce using Lightning Web Components, Apex, and other tools to meet business needs.
Business Requirements :  Gather business requirements, understand business processes, and assess needs to provide effective solutions.
Data Integrity and Security :  Ensure data integrity, security, and governance, performing regular audits and implementing best practices.
Implementation Projects :  Lead or participate in Salesforce implementation projects, ensuring successful deployment and adoption.
Reporting and Dashboards :  Create and maintain Salesforce reports and dashboards to provide actionable insights.
Training and Knowledge Transfer :  Coach and train other administrators, facilitating knowledge transfer and ensuring team proficiency.

Qualifications

6+ years of demonstrated experience as a Salesforce Administrator.

Self-motivated, autonomous and ability to work well with multiple teams in a cross functional setting.

Demonstrated ability to work on multiple initiatives concurrently and to manage deadlines.

Result and client oriented.

Demonstrated effective communication, writing, planning and coordination skills.

Experience in the implementation, configuration and deployment of ServiceNow instances, including

oKnowledge and implementation of ServiceNow Scripting

oKnowledge of the ServiceNow ITSM Pro suite

oKnowledge of Hardware (HAM) and Software Asset management (SAM) products

oKnowledge of the Common Service Data Model (CSDM)

oIntegration to third party data sources such as Microsoft Intune, System Center Configuration Manager,

The following certifications are considered assets :

oServiceNow Certified Systems Administrator

oServiceNow Certified Application Developer

oServiceNow Certified Implementation Specialist : ITSM, HAM, SAM

English spoken and written.

Summary

ServiceNow Administrator

35 hours per week

Starting date : 04-AU-2025

End date : 03-FE-2025

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.