Talent.com
Specialist, Provisioning
Specialist, ProvisioningCogeco Connexion • Edwardsburgh/Cardinal, ON, CA
Specialist, Provisioning

Specialist, Provisioning

Cogeco Connexion • Edwardsburgh / Cardinal, ON, CA
27 days ago
Job type
  • Full-time
Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market : agile and dedicated.

Time Type : Regular Job Description : Specialist, Provisioning

Department : Network Engineering and Operations

Reports to : Manager, Service Activation and Delivery

Summary

  • Under general supervision, process and support Breezeline Business VOIP, PRI, Commercial WiFi and standard voice orders and services for all regions

Essential Duties and Responsibilities

  • Perform remote provisioning of devices and associated portals related to the above services
  • Manage tasks within the sales environment systems related to open sales opportunities
  • Place orders to acquire necessary equipment to fulfill pending installations
  • Obtain Customer Service Records (CSRs) from customer’s current telephone service provider
  • Enter customer address and billing information into the Breezeline billing system
  • Transfer and verify information between billing and data systems for third party order processing
  • Assign static IP addresses and provide information to customers as required
  • Coordinate with Sales and field personnel to ensure that all aspects of orders are processed as accurately and efficiently as possible
  • Provide technical guidance and support to internal and external colleagues and customers during installation and support activities for enterprise level services
  • Assist in the resolution of tickets related to commercial voice, WiFi and mobile porting issues
  • To perform this job successfully, an individual should have knowledge of Microsoft Operating Systems, Google Workspace application suite and Salesforce
  • Familiarity with data modems, MTAs, ATAs, Hosted PBX equipment, VOIP networking, SIP Protocol, IP routing and switching, mobile phones, WiFi, PRI and associated enterprise equipment is preferred
  • Supervisory Responsibilities

    This position has no supervisory responsibilities.

    Competencies

  • To perform the job successfully, an individual should demonstrate the following competencies :
  • Adaptability : Able to work alone or in a team environment
  • Flexibility : Able to remain open-minded and change opinions on the basis of new information; performs a wide variety of tasks and can change focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.
  • Initiative : Able to bring about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.
  • Decision Making : Able to solve problems while exhibiting good judgement and a realistic understanding of issues; uses reasons, even when dealing with emotional topics, reviews facts and weighs options.
  • Communication : Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well
  • Self-development and continuous learning : Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development
  • Customer Focus : Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customer and their needs a primary focus of action
  • Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competencies and qualifications listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and / or Experience

    Associate’s degree (A.A.) or equivalent from two-year College or technical school or six months to one year related experience and / or training; equivalent combination of education and experience

    Language Skills

    Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees in the organization.

    Mathematical Skills

    Ability to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percents and to draw and interpret bar graphs.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables standardized situations.

    Work Environment

  • Hybrid
  • Available Benefits

  • Competitive salary
  • Medical coverage (including prescription and vision plans)
  • Dental coverage
  • Life Insurance (1x salary at no cost to employee)
  • Long and short-term disability insurance (no cost to employee)
  • Voluntary employee, spousal, and child life insurance
  • Company recognized Holidays with additional Floating Holidays
  • Paid Time Off (PTO) programs
  • Comprehensive Flex Work Policy
  • 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
  • Participation in the Employee Bonus Plan
  • Participation in the Cogeco Stock Purchase Plan
  • Complimentary and discounted broadband services (for those in our service area)
  • Tuition Reimbursement
  • Headspace Membership
  • Opportunities for LinkedIn Learning subscriptions for select colleagues
  • Why Work At Breezeline?

    As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

    Internal Values – How we act

    We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

    Fun : We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

    Job flexibility : We think everything you do matters – at work and home.

    Discounted services : We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

    Total Rewards : Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

    Career evolution : At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

    Cutting-edge technology : Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

    Location

    Johnstown, PA

    Company

    Breezeline

    By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

    If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

    #J-18808-Ljbffr

    Create a job alert for this search

    Specialist • Edwardsburgh/Cardinal, ON, CA

    Similar jobs
    Strategic Purchasing Specialist

    Strategic Purchasing Specialist

    Mattamy Homes • Ottawa
    Full-time
    A prominent homebuilder in Canada is seeking a Purchasing Specialist to support the procurement process including contract management and cost analysis. Responsibilities include managing trade porta...Show more
    Last updated: 8 days ago • Promoted
    Mortgage Specialist : Build Partnerships & Home Financing

    Mortgage Specialist : Build Partnerships & Home Financing

    Bank of Montreal • Ottawa
    Full-time
    A leading financial institution in Ottawa seeks a Mortgage Specialist to drive home financing solutions.The role demands exceptional customer service and relationship management skills, with respon...Show more
    Last updated: 18 hours ago • Promoted • New!
    Strategic Director, Bank Resolution Readiness

    Strategic Director, Bank Resolution Readiness

    Canada Deposit Insurance Corporation • Ottawa H2B, ON, Canada
    Remote
    Full-time
    A government financial agency in Ottawa is seeking a Director Non-Payout Readiness to oversee readiness for non-payout resolution tools across member institutions. This full-time role involves strat...Show more
    Last updated: 20 hours ago • Promoted • New!
    Specialist, Provisioning

    Specialist, Provisioning

    Cogeco Connexion • Edwardsburgh / Cardinal
    Full-time
    Our culture lifts you up—there is no ego in the way.Our common purpose? We all want to win for our customers.We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine ...Show more
    Last updated: 8 days ago • Promoted
    Lead Proposal Specialist

    Lead Proposal Specialist

    Mercer • Ottawa
    Full-time
    Lead Proposal Specialist - Investments.We are seeking a talented individual to join our Regional Market Development (RMD) team at Mercer. This role can be based in Toronto, Vancouver, Calgary, Montr...Show more
    Last updated: 8 days ago • Promoted
    Reliability Specialist

    Reliability Specialist

    Thales • Ottawa
    Full-time
    Why consider this job opportunity.Extensive benefits program including health, dental, and life insurance.Retirement Savings Plans with company contributions and no vesting period.Company paid holi...Show more
    Last updated: 8 days ago • Promoted
    Reliability Specialist

    Reliability Specialist

    Thales Group • Ottawa
    Full-time
    Location : Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales.Thales is a business where brilliant people from all over the world come together to share ideas and inspire eac...Show more
    Last updated: 8 days ago • Promoted
    Construction and Facilities Project Planning Specialist

    Construction and Facilities Project Planning Specialist

    NAV CANADA • Ottawa
    Full-time
    Construction and Facilities Project Planning Specialist.Construction and Facilities Project Planning Specialist.Be among the first 25 applicants. The purpose of this position is to provide project, ...Show more
    Last updated: 8 days ago • Promoted
    Hybrid Finance & Operations Specialist – SaaS

    Hybrid Finance & Operations Specialist – SaaS

    Provance • Ottawa
    Full-time
    A growing SaaS company in Ottawa is looking for a Finance & Operations Specialist to handle bookkeeping, invoicing, HR, and general administrative tasks. This role requires a proactive individual wi...Show more
    Last updated: 28 days ago • Promoted
    Strategic Proposal Specialist

    Strategic Proposal Specialist

    Versaterm • Ottawa
    Full-time
    A global public safety solutions company is seeking a Proposal Specialist in Ottawa, Canada.This entry-level role involves assisting the Proposal Manager, ensuring effective proposal processes, and...Show more
    Last updated: 8 days ago • Promoted
    Wealth Operations Specialist (RIF & Calculations)

    Wealth Operations Specialist (RIF & Calculations)

    Randstad Canada • Ottawa
    Full-time +2
    A leading financial institution in Ottawa seeks a detail-oriented Operations Officer II for its Wealth Operations team.This role, focused on processing Retirement Income Fund requests, offers a 6-m...Show more
    Last updated: 3 days ago • Promoted
    Lead Proposal Specialist

    Lead Proposal Specialist

    Marsh & McLennan Companies • Ottawa
    Full-time
    Lead Proposal Specialist - Investments.We are seeking a talented individual to join our Regional Market Development (RMD) team at Mercer. This role can be based in Toronto, Vancouver, Calgary, Montr...Show more
    Last updated: 1 day ago • Promoted
    VoIP & Network Provisioning Specialist

    VoIP & Network Provisioning Specialist

    Cogeco Connexion • Edwardsburgh / Cardinal
    Full-time
    A telecommunications company is looking for a Specialist, Provisioning to join their dynamic team in Edwardsburgh / Cardinal, Ontario. This hybrid role involves processing VOIP and associated services...Show more
    Last updated: 8 days ago • Promoted
    Advisory Practice Specialist - Financial Planning

    Advisory Practice Specialist - Financial Planning

    Canadian Forces Morale and Welfare Services - CFMWS • Ottawa, ON, Canada
    Full-time
    CFMWS - WHERE PURPOSE MEETS PASSION!.At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace. we’re a proud community dedicated to supporting Canadian Armed Forces ...Show more
    Last updated: 5 days ago • Promoted
    Product Manager / Financial Planning Specialist (CFP / QAFP)

    Product Manager / Financial Planning Specialist (CFP / QAFP)

    Planworth • Gatineau, Quebec, Canada
    Full-time
    Planworth makes it possible for advisors to deliver tailored financial, tax and estate planning guidance to more clients across a broader spectrum of wealth than ever before.Planworth is a B2B SaaS...Show more
    Last updated: 16 hours ago • Promoted • New!
    Lead Proposal Specialist

    Lead Proposal Specialist

    Stryker Corporation • Ottawa
    Full-time
    Lead Proposal Specialist - Investments.We are seeking a talented individual to join our Regional Market Development (RMD) team at Mercer. This role can be based in Toronto, Vancouver, Calgary, Montr...Show more
    Last updated: 8 days ago • Promoted
    Account Administration & Transfers Specialist

    Account Administration & Transfers Specialist

    Scotiabank • Ottawa
    Full-time
    A leading bank in the Americas is seeking an Account Administration Officer in Ottawa.In this role, you will provide administrative support in managing client accounts, assisting with openings, mai...Show more
    Last updated: 8 days ago • Promoted
    Finance Private Tutoring Jobs Elizabethtown

    Finance Private Tutoring Jobs Elizabethtown

    Superprof • Elizabethtown, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted