Response Centre Coordinator

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24 / 7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

Position Type : Full Time

Shift Structure : Monday to Friday 08 : 00-16 : 00, in person

Location : Leduc, AB

The Canada Response Centre Coordinator is a dynamic and mission-critical role within the International SOS Canada Response Centre (CRC).

This position supports the NP and Medical Director in coordinating emergency medical and operational responses across Canada. The Coordinator is the first point of contact for emergency requests and is responsible for initial case creation, triage, and linkage to appropriate consultants and emergency response partners including public EMS, fire, and police agencies.

The role demands expert communication, calm under pressure, and rapid decision-making in high-stakes situations. It is ideal for experienced emergency services professionals who are problem solvers and thrive in high-impact environments.

Key responsibilities

Call & Escalation Management

• Serve as the first point of contact for emergency requests and initiate case creation.
• Activate and support medical transport plans for remote and industrial sites.
• Coordinate evacuations, natural disaster responses, and critical incident management.
• Maintain situational awareness and provide real-time updates to stakeholders.
• Operate telephone and digital dispatch systems to manage emergency calls.
• Prioritize and triage incoming requests for assistance with speed and accuracy.
• Remain calm and composed under pressure while managing multiple concurrent calls.
• Ensure accurate and timely documentation of all communications and actions.
• Liaise with fire, EMS, police, and other public safety agencies as needed.

Systems, Technology & Training

Team Coordination & Administrative Support

Other

About you

Required Skills and Knowledge

Required Qualifications

Required Work Experience

Required Languages

Benefits

Position is overtime and benefits eligible.

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!