Operations Manager – Insurance Brokerage
Location: Burlington, Ontario
Type: Full-time, In Office
Come work for a brokerage that feels like family.
Our client is a well-established, family-owned insurance brokerage that has proudly served the Burlington community for nearly a century. Built on trust, relationships, and service excellence, they treat every employee like part of the family. They work hard, celebrate success together, and foster a supportive, collaborative environment where people truly enjoy coming to work.
They are currently seeking a dynamic and experienced Operations Manager to oversee and optimize the day-to-day operations of the brokerage. This is a key leadership role, responsible for ensuring operational efficiency, financial health, and alignment with strategic business goals.
What You’ll Do
As the Operations Manager, you’ll play an integral role in leading people, improving processes, and driving performance. Your key responsibilities will include:
Overseeing all aspects of brokerage operations to ensure smooth execution and alignment with strategic objectives.
Developing and implementing operational strategies, policies, and procedures to enhance efficiency and service delivery.
Leading and managing a team of 11 direct reports, including team leads, producers, and administrative staff.
Providing leadership, coaching, performance management, and professional development for staff and leaders.
Monitoring key performance metrics including growth, retention, loss ratios, and operational initiatives.
Contributing to annual budget planning and preparing regular operational and financial reports for stakeholders.
Managing staffing needs, including recruitment, onboarding, and collaborating with HR on policy development.
Conducting and overseeing file audits (new business, endorsements, renewals) with team leads to ensure compliance and quality.
Fostering employee engagement and maintaining a positive, inclusive workplace culture.
Managing escalated client concerns and ensuring service excellence across all touchpoints.
Building and maintaining strong relationships with carrier partners and key industry stakeholders.
Driving automation, technology adoption, and continuous improvement initiatives to streamline workflows and enhance productivity.
Representing the brokerage at industry events and staying informed on emerging market and industry trends.
What You Bring
RIBO License – Level 3 preferred or willingness to obtain within 6 months of hire.
7+ years of leadership experience within a P&C brokerage or similar insurance operations environment.
Professional designations such as CIP, CAIB, or FCIP are strong assets.
Proven ability to lead, mentor, and motivate teams to achieve performance goals.
Excellent communication, problem-solving, and organizational skills.
Experience with TAM and Epic broker management systems is an asset.
Strong ability to prioritize, multi-task, and adapt to changing business demands.
Willingness to work occasional after-hours and travel as required.
What’s In It for You
Competitive compensation and comprehensive benefits package.
Paid sick days and personal time off.
Strong market partnerships and an excellent industry reputation.
Support for continuing education and professional development.
A workplace that values its people, celebrates success, and has an outstanding legacy of employee commitment.
Join a brokerage that values tradition, teamwork, and growth.
If you’re an experienced insurance leader looking for a rewarding role where you can make a lasting impact, we want to hear from you.
Apply today and become part of a brokerage that has been putting people first for nearly 100 years.
Want to know more? Let's Talk! Call or text me at 519-572-6095Cindy Gowing, PRC
AIRS, Certified Professional Recruiter
JOB-BORN Executive Search Inc.
519-572-6095
BIG ENOUGH TO SERVE YOU …small enough to know you
Brokerage Operations Manager • Burlington, ON
Putting People First, Every Day.Lankin Investments is a leading Canadian real estate investment & asset management firm with property under management of over $2B consisting of 6,400+ multi-family ... Show more
Onside AI provides proactive, AI-powered security solutions designed to identify and prevent threats before they occur.Our technology enables organizations to stay one step ahead in safeguarding th... Show more
A dynamic mortgage brokerage is seeking experienced and motivated Offsite Mortgage Agents/Brokers to join their team in York Region, Canada.In this remote, commission-only role, you will leverage y... Show more
Cluep is an AI company that helps brands advertise to people based on how they feel and what they see on social media.Using its advanced AI models to analyze publicly shared text, image, video and ... Show more
An opportunity to build something meaningful from the ground up, without the typical startup risk.Our client is launching a specialized commercial insurance brokerage backed by a very large Canadia... Show more
We’re partnering with a newly established commercial insurance brokerage backed by a large, well-established parent organization with an immediate and guaranteed book of business in place.This is a... Show more
Our client is a well‑established global transportation and logistics organization recognized for delivering customized supply chain and freight forwarding solutions across international markets.Wit... Show more
VirtualAd is a capital raise marketing agency specializing in direct-to-investor paid media and meeting booking funnels.We run end-to-end investor acquisition campaigns for fund managers and founde... Show more
Team Manager, Reporting and Analytics (Contract).Department: Customer Operations.Location: 6300 Steeles Ave West, Woodbridge.Expected Compensation: $65,000-$95,000.The successful candidate will ass... Show more
At AstraZeneca, we turn ideas into life‑changing medicines.Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.We're focused on the potentia... Show more
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare.Thinking differently is what we do best.To us, change equals opportunity.Every day, more ... Show more
Become a key player as a Strategic Operations Manager at Build-A-Bera, driving efficiency while working remotely.Use your blockchain knowledge to inform operational strategies and enhance processes... Show more
Build your career with Challenger as a Freight Broker Agent, enjoying the flexibility of remote work.Drive your success by managing your own client base in the logistics sector.Challenger is on the... Show more
Join a newly established brokerage in Kleinburg, Ontario, as a Principal Broker and operational leader.This is a unique chance to harness your technical insurance skills and enhance operational eff... Show more
A growing automotive solutions provider is seeking an Account Manager to support dealership clients with warranty operations.This remote role requires strong communication skills and proficiency in... Show more
Team Manager, Reporting and Analytics (Contract).The successful candidate will assist in leveraging customer, digital and contact center data to create insights that will be useful for the 407 ETR ... Show more
Join a leading Canadian transportation and logistics provider renowned for delivering high-performance, customized solutions across North America.Our client is seeking a seasoned.Toronto-region Tra... Show more
The Business Operations Manager is responsible for managing the logistics, processes, and resources that enable individuals and teams to operate efficiently and effectively across the organization.... Show more
You’ll be joining a fast‑growing organization in the energy conservation and engineering industry, dedicated to delivering high‑impact energy conservation projects across Hamilton and surrounding r... Show more
A leading mortgage brokerage in Canada is seeking an experienced Associate Mortgage Broker.This fully remote position offers a competitive commission structure with uncapped earning potential, enab... Show more
