Senior Strategy Manager

Job Function : Planning and Analysis

Status : Full Time

Schedule : Regular

Description

Help business leaders make strategic decisions.

Join our team and what we’ll accomplish together

Welcome to the dynamic and fast-paced National Falcon Program Team. We operate within an entrepreneurial environment designed to foster continuous learning, personal growth and extraordinary business outcomes. We work across all levels of TELUS’ Customer Service Experience team to unify strategy with corporate priorities and support senior leadership to make informed decisions.

We are seeking an exceptional individual who enjoys being the go-to expert for a variety of high profile tasks, is a self-starter and dynamic communicator. You are a great fit if you are comfortable operating across a range of seniority levels, creating structure, storytelling and presentations to distill complex topics into simple headlines.

You are passionate about organization and process improvement, and talented at facilitating virtual correspondence. Your demeanor is personable, enthusiastic and professional, and you are able to take on ambiguity with tolerance while rapidly switching tasks and context with ease.

What you’ll do

• This highly visible position will help drive a holistic and cohesive approach to TELUS’ Customer Service Excellence Team overall strategy while balancing corporate priorities
• Prepare detailed and insightful materials for executive presentations, including strategic analyses, financial forecasts, and business cases, to facilitate informed and timely decision-making
• Leverage data, digital tools and KPIs to proactively respond to changing organizational conditions while ensuring alignment to business goals and scorecard
• Work across multiple VP organizations and create strategies for driving engagement across a broad organization including customer facing team members
• Support transformation initiatives, including AI that simplify frontline experience, reduce friction, and accelerate problem resolution
• Develop strong relationships with stakeholders at peer and executive levels with the ability to influence without authority to drive cross-functional alignment

Qualifications

What you bring

Great-to-haves

Salary Range :

Performance Bonus or Sales Incentive Plan :

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as :

Job Type : This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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