Customer Service Agent

Status : Full Time - Permanent

Schedule : 8-Hour DAY Shift,

Title : Customer Service Agent (CSR)

Start Date : As soon as possible

Location : 315 Knowlton Rd. Knowlton, QC.

Reports to : Client Director

Salary range : To be discussed, depending on experience

🚀 Our Mission : At the Core of Manufacturing Excellence

We are industry leaders in contract manufacturing and the largest deodorant manufacturer in North America. Our commitment to excellence and innovation is unwavering. We are looking for a Senior Customer Service Agent who doesn't just manage accounts, but who drives operational strategy and builds lasting partnerships.

If you are passionate about strategic management, operational optimization, and the art of turning challenges into opportunities, join our elite team in Knowlton, QC.

YOUR ROLE AS THE CUSTOMER SERVICE AGENT :

Reporting to the Client Director , the Senior Customer Service Agent is responsible for the strategic and operational management of assigned customer accounts. Your mission is to coordinate internal and external relationships, lead customer initiatives, and ensure the achievement of key objectives. Acting as a senior customer service expert, you address complex issues, contributing to operational excellence and overall customer satisfaction.

Your responsibilities include demand management, forecasting and capacity analysis, inventory control, and monitoring essential performance indicators (OTIF, attainment, sales, inventory).

Advantages

• A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity;
• A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity;
• 8h day schedule;
• Vacation : 3 weeks upon hiring;
• Bonus : 5% of annual salary (if we reach our objectives);
• RRSP;
• Group insurance (complete range : vision, medication, life insurance, long-term disability, dental option);
• Free parking;
• Cafeteria inside the facility.

Responsibilities

✨ Your Daily Impact : Key Responsibilities of the Senior Customer Service Agent :

Qualifications

💡 Your Superpowers and Experience : What the Customer Service Agent Needs

We value a blend of education and practical experience. If your profile doesn't match 100% but you have the passion and the skills, we strongly encourage you to apply for this Customer Service Agent role.

Summary

Application instructions :

I would love to hear from you! If this Customer Service Agent position in Knowlton, QC sounds like an interesting opportunity, please apply, and / or send us your resume to andres.velilla@randstad.ca

How to apply :

1) email your resume to andres.velilla@randstad.ca

2) apply online at randstad.ca

3) connect through LinkedIn : https : / / www.linkedin.com / in / andresvelilla /

Randstad is the largest employment agency in Canada, and each consultant is specialized in his or her field. In addition to providing you with information on your job search, they will be able to advise you on how to find a job that matches your skills.

Randstad is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

Background :

kdc / one is a trusted, global provider of value-added solutions to many of the world’s leading brands in the beauty, personal care, and home care categories.

We partner closely with customers as a critical enabler of their success through ideation, formulation, design, packaging and manufacturing of products.

Every year, we help develop and manufacture products for brands sold in countries all over the world.

kdc / one is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

REASON FOR WORKING KNOWLTON, QC :

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.