customer service adviser

Education

• No degree, certificate or diploma

Asset languages

• Spanish; Castilian

Work setting

• Rural area
• Industrial

Tasks

• Answer written and oral inquiries
• Gather, research and prepare communications material
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Sell merchandise
• Answer clients' inquiries and provide information
• Take customers' orders
• Resolve complaints and claims

Computer and technology knowledge

• Database software
• Enterprise resource planning (ERP) software
• MS Excel
• MS Outlook
• MS Word
• Adobe Illustrator
• MS PowerPoint
• Electronic mail

Security and safety

• Criminal record check
• Driver's validity licence check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Experience

• Experience an asset

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning / training paid by employer
• On-site recreation and activities
• Variable or compressed work week