Description
Operational Leadership and Excellence
Sales and Performance
People Leadership and Culture
Process and System Improvement
Cross-Functional Partnership
Requirements
7–10+ years of progressive multi-unit leadership in specialty retail, lifestyle brands, or premium retail.
Proven ability to elevate service standards and improve execution across multiple locations.
Strong background in process improvement and building scalable operational systems.
Demonstrated success leading District/Area Managers and supporting teams through growth and change.
Excellent communication and relationship-building skills; collaborative and adaptable.
A strategic yet hands-on leader who thrives in customer-focused retail environments.
Corporate Culture
A beloved specialty retailer with a distinct brand identity and strong customer affinity.
The opportunity to lead transformative improvements that elevate the store experience.
High visibility within the organization and the ability to influence long-term growth.
A culture that values authenticity, innovation, and empowered leadership.
Director of Sales and Operations - General Merchandise • Ontario, TORONTO
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