VP of Customer Experience

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role

We’re looking for an experienced VP of Customer Experience to join the MealSuite team. Reporting directly to the CEO, you’ll play a pivotal role in shaping and scaling our customer experience strategy - establishing the processes, standards, and culture that will ensure every customer journey is seamless, impactful, and aligned with our mission to deliver exceptional value.

What you’ll do

• Provide strategic leadership to grow and empower our Customer Experience teams in alignment with a rapidly expanding customer base
• Drive operational improvements by identifying inefficiencies and implementing process enhancements that accelerate project delivery and success
• Champion innovation in customer support and onboarding, setting measurable goals and KPIs to track impact and progress
• Develop and evolve a comprehensive CX roadmap, regularly reporting outcomes and challenges to senior leadership and adjusting plans as needed
• Foster strong cross-functional collaboration to streamline operations and elevate the overall customer experience
• Lead initiatives to enhance the reseller journey, ensuring partner satisfaction and long-term engagement
• Lead and energize the CX teams through effective leadership, enabling them to deliver seamless and impactful customer interactions
• Represent the Voice of the Customer at the executive level, ensuring customer insights inform strategic decisions across departments

What you bring :

Compensation :   The hiring range for this role is $160,000 – 190,000 CAD per year

This role requires working onsite in our Cambridge office two days per week . If you’re more than an hour away, apply anyway we’re open to discussing options.

Why You’ll Love Working Here

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact  accommodations@mealsuite.com.

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is a current vacancy, and we are actively hiring for this position.