Cloud Support Specialist – AWS

Cloud Support Specialist – AWS

Position Description

CGI is expanding its cloud and platform support capabilities across Atlantic Canada and is seeking a Cloud Support Specialist to join our team. This is a permanent, full-time position with a hybrid work model, requiring 2–3 days per week onsite from one of our Atlantic Canada offices : Halifax, NS; Fredericton, NB; Moncton, NB; Stratford, PEI; or St. John’s, NL.

In this role, you will support and improve a client’s internal cloud platform experience across AWS operations and Developer Experience (DevEx). The client operates in an automation-first environment, where most work is performed through code, CI / CD pipelines, and AWS CLI / API interactions rather than console-based workflows. You will own support intake and resolution, work closely with platform and security teams, and continuously improve support through documentation, self-service, and lightweight automation. This role does not include an on-call requirement.

Your future duties and responsibilities

Support intake and ticket ownership

• Triage incoming service requests, clarify requirements, prioritize work, and drive tickets to resolution
• Provide clear and consistent communication to requestors, including timely updates, next steps, and detailed closure notes
• Identify recurring request types and recommend process, documentation, or automation improvements to reduce repeat work

AWS access and operational support

Developer Experience (CI / CD and repository support)

Continuous improvement

Required qualifications to be successful in this role

Nice to have

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000 – 80,000. This role is an existing vacancy.

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email . Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.