Technical Customer Support, Security Technology

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About This Role

We are recruiting for a Technical Customer Support, Security to join our Technology team in Burnaby or Victoria.

• This is not an IT role

As a Technical Customer Support professional, you play a key role in ensuring efficient, customer focused delivery of Security Technology Service operations. You manage incoming service requests, triage and schedule work, dispatch technicians, coordinate communication with internal and external stakeholders, and support documentation, billing, forecasting, and overall service excellence from first contact to completion.

Your Responsibilities

Your Experience And Skills

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work and Best Managed company, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

Salary range

$50,000-$65,000 per year plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Visit https : / / www.houle.ca / careers and click on the listing for Technical Customer Support, Security. The opportunity will remain open until it has been filled.

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