waiter / waitress

Education

• Secondary (high) school graduation certificate

Work setting

• Restaurant
• Urban area
• Retirement home

Tasks

• Must be of legal age to mix and serve alcoholic beverages
• Address customers' complaints or concerns
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Enforce provincial / territorial liquor legislation and regulations
• Advise on menu selections
• Balance cash and record sales
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Serve food and beverages
• Take orders and relay to kitchen and bar staff
• Assist clients / guests with special needs
• Provide customer service

Supervision

• No supervision responsibility

Certificates, licences, memberships, and courses

• Food and beverage server trade certificate
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• Food and Beverage Server Training
• Responsible Beverage Service Certificate
• Food Safety Certificate
• Safe Food Handling certificate
• Serving It Safe program certification
• Serving It Right Certificate

Computer and technology knowledge

• SQuirreL

Security and safety

• Criminal record check

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Bending, crouching, kneeling
• Physically demanding
• Standing for extended periods

Weight handling

• Up to 9 kg (20 lbs)

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player

Screening questions

• Are you available for shift or on-call work?

Experience

• 2 years to less than 3 years

Health benefits

• Health care plan