Site Reliability Engineer

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Aperçu de lentreprise

Chez Motorola Solutions nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises permettant une coordination essentielle pour des communautés des écoles des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

The Emergency Call Management organization consists of Emergency Call Handling and Emergency Call Routing teams. Production systems running our products from both teams are public cloud-based solutions requiring 99.999% or greater availability.

The Emergency Call Handling team is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence flexibility and mobility to help save lives. Trusted by thousands answering over 65% of all 9-1-1 calls in the US our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response and exchange life-saving information.

The Emergency Call Routing team is responsible for SaaS solutions that provide geospatial and traditional call-routing capabilities to communities regions and states. These systems are ultra highly available providing the service to route any caller dialing 9-1-1 (or 1-1-2 etc.) to the appropriate public safety answering point (PSAP) as quickly as possible. This position supports all of the Emergency Call Management organization.

Job Description

As a software engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team you will join a team of talented software engineers who work directly with product and engineering teams to constantly improve reliability across our suite of public safety products.

Your responsibilities will include :

Architecture and implementation of Monitoring / Observability objectives. This includes maintenance of Alert response playbooks.

Creation and reinforcement of the HA and reliability strategy.

Triage of customer-reported incidents and problems to the proper software team requiring troubleshooting and problem management skills.

Maintenance and reporting of SLOs and error budget.

Facilitation of Chaos Engineering activities with multiple engineering teams.

Developing the SRE culture and sharing best practices across Motorola Solutions Emergency Call Management organization.

On-call support alongside multiple engineering teams for products and services in production. This role focuses on Incident Command to maintain focus and direction of the incident process. This is essential to meet regulatory reporting requirements.

Assist Motorola Solutions customer support teams in creating customer facing communication documents requiring strong communication skills.

Facilitation of Failure Mode and Effects Analysis with multiple engineering teams.

The right individual will have a passion for observability reliability automation incident response and enabling innovation.

Qualifications :

BS in Computer Engineering (or equivalent degree)

1 years of professional software development

Excellent communication skills

Experience developing cloud-based applications

Experience developing REST-based APIs and implementing microservice principles and architectures

Experience with modern DevOps tooling (including CI / CD pipelines)

Familiarity with the concepts involved in designing a high availability architecture

Familiarity with observability and monitoring

Familiarity with automated testing

Creativity and persistence when solving complex problems

Enthusiasm for learning key technologies architectures processes and best practices

Preferred Skills

Familiarity with SRE or DevOps

Familiarity with container deployment and orchestration technologies at scale

Familiarity with SLOs and SLIs

Familiarity with incident response disaster recovery root cause analysis and postmortems

Familiarity with IaC

Familiarity with chaos engineering

Familiarity with redundancy and failovers

Familiarity with capacity planning and load balancing

Familiarity with service mesh

Familiarity with feature flags canary releases or blue / green deployments

Familiarity with hybrid cloud architecture

Familiarity developing cloud-based applications with a multi-tenant database architecture

Familiarity with systems programming (network stack file system OS services) and networking (L2 vs. L3 network architecture VLANs etc)

Experience working in Agile teams leveraging Scrum Kanban or other methodologies and / or understanding of Agile development concepts

Experience being on-call for a product in production

Target Base Salary Range : $70000 - $95000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-RS1

Basic Requirements

BS in Computer Engineering (or equivalent degree)

1 years of professional software development / DevOps experience

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete this Reasonable Accommodations Formso we can assist you.

Motorola Solutions adopte favorise et promeut les principes de diversité déquité et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées quelles que soient leur race origines ethnique religion ou croyance orientation sexuelle identité et expression sexuelle statut danciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés encourageant ainsi chaque Motorolan dêtre la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse dun monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures dadaptation pendant toutes les étapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et / ou mental. Pour demander un aménagement veuillez remplir ce formulaire daménagement raisonnable afin que nous puissions vous aider.

Key Skills

Kubernetes,FMEA,Continuous Improvement,Elasticsearch,Go,Root cause Analysis,Maximo,CMMS,Maintenance,Mechanical Engineering,Manufacturing,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 70000 - 95000