Talent.com
Technical Support Specialist – Senior

Technical Support Specialist – Senior

eTeamWinnipeg, Toronto, London(ON.), Regina, ON
30+ days ago
Salary
CA$50.00–CA$55.00 hourly
Job description

Expectations :

  • years of applicable Unix administrator experience with AIX and above, and RHEL.
  • years' experience provisioning and supporting complex non-production or production environments in a large organization.
  • years of experience with IBM Power virtualization (PowerVM) and Client.
  • years of experience with AIX Patch management / NIM and RHEL satellite.
  • years of experience with automation using Ansible.
  • years of experience with NTP and BIND DNS service.
  • Knowledge of Scripting languages such as Bash, KSH shell and Python.
  • Demonstrated ability to perform systems analysis to resolve performance and capacity issues, and optimal use of infrastructure.
  • Prepare documentation and collaborate with development teams through the design, build, and implementation phases of system deployments.
  • Ability to work with a team and independently.
  • Strong written and spoken communication skills.
  • Understanding of Unix system security and hardening standards like CIS.
  • Knowledge of ITIL processes.
  • Knowledge of Ansible Tower / AWX will be an asset.
  • Experience with Cloud platforms like Azure, AWS or IBM Cloud will be an asset.

Role profile description :

  • Focus primarily on the IGM Divestiture migration project and assist IGM with AIX server migrations from the on-premise Data Centre (WDC) to IGMs Google Cloud instance.
  • Ensure an appropriate level of reliability of technology and operating systems to meet current service level agreements and future business needs.
  • Collaborate closely with the other Windows Administrators and the other Infrastructure teams
  • Handle change requests.
  • Participate in problem resolution.
  • Participate in patch management, configuration management and upgrades according to the security standards.
  • Participate in various infrastructure improvement projects and business development projects.
  • Enforce standards to ensure continuity of operations.
  • Develop, implement, support, and document automation for more effective systems support.
  • Be available for changes outside normal office hours.
  • Document the different activities and procedures according to established standards.