Customer Care Advisor

Job Description

Altis is working with a major player in the insurance industry. As a Customer Care Advisor specializing in Payment Management, you will be responsible for engaging with customers who have missed payments, require payment arrangements, or are considering canceling their policy. Your primary objective will be to address their concerns, offer solutions, and retain them as satisfied customers.

This is a full-time, permanent role offering a competitive salary and commission, 4 weeks vacation, benefits, travel allowance and more!

Roles and Responsibilities

• Perform calls to policyholders who have missed payments and arrange payment arrangements.
• Follow all business processes related to dishonour management.
• Handle customer complaints and ensure a positive customer experience.
• Record accurate call notes and provide correct information to clients.
• Respond to customer requests to cancel their policy and address concerns.
• Offer solutions, process refunds, and maintain a positive customer experience.
• Record call notes accurately and provide correct information to clients.
• Maintain required licenses for the role.
• Meet individual and team targets for customer service and sales.
• Handle customer care cases promptly and professionally.
• Participate in team activities and provide updates to management.
• Communicate effectively with other departments and stay updated on company policies.

Qualifications and Skills