DELIVERY COORDINATOR

Delivery Coordinator

Reporting Relationship : This position reports directly to the General Sales Manager.

Job Summary

The Delivery Coordinator plays an integral role in achieving the highest levels of customer satisfaction during the sales process. The role of the Delivery Coordinator is to ensure that when a customer leaves with their new purchase, they are 100% completely satisfied with the transaction and they become the last person to impact the customer experience. The ideal candidate has excellent communication, organizational and interpersonal skills and is truly customer-focused. The Delivery Coordinator works closely with the sales team and the customer to schedule and organize the delivery where they will spend time with the customer explaining the features and functions of the vehicle.

Qualifications

• Focus on customer needs, an understanding of customer service principles, and a passion for delivering exceptional customer service
• Automotive industry experience is considered an asset
• Demonstrated ability to nurture collaborative working relationships with team members within the dealership
• Exceptional communication skills (in person, on the phone, by email, written)
• Well organized – able to set priorities, develop a work schedule, monitor progress towards goals, and deliver on commitments
• Proficiency in working with Microsoft Office, Excel, and other applications
• Valid driver’s license, clean driving record, and own transportation to and from work are required

What Birchwood Can Offer You

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to : recruitment@birchwood.ca

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Birchwood Honda West

Department

Sales

Employment Type

Full Time

To be discussed during interview process

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