Program Manager

Join to apply for the Program Manager role at Taproot Community Support Services .

At Taproot Community Support Services, we’re a 100 percent employee‑owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends. As a Certified B Corporation, we harness business for good. Since 1983, we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts. Our 700+ employee‑owners live by five shared values : we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community‑based services each year. We walk alongside 1,600+ children, youth, families, and people with diverse abilities, with revenues exceeding $50 million.

The Maple Ridge Resource program provides culturally based programming, support, and safe, home‑based accommodations for youth in the care of the Ministry of Children and Family Development (MCFD). This 24‑hour staffed resource provides a long‑term therapeutic placement for one child or youth. The resource supports children or youth who have experienced trauma, are addressing adverse childhood experiences or overcoming other adversities. The program staff will network with and work alongside a team of professionals supporting youth across multiple domains, including education, mental health, physical health, recreation, and life skills.

Position

The Program Manager provides operational and administrative direction for the development, implementation and day‑to‑day management of the program in this CARF‑accredited agency. This position provides leadership in delivering person‑served care, with a focus on individualization and service integration. The role is responsible for administration, financial, employee and community relations and care delivery outcomes. The program manager participates in agency decision‑making and serves as the primary liaison to the contracting body. This position is responsible for overseeing staff and a Program Coordinator.

Schedule

One (1) permanent, full‑time position available, working 40 hours per week. Taproot is open to considering fewer hours per week for a qualified candidate. Monday through Friday, 0800‑1600 hours, may vary to meet the needs of the program. Requires the full ability to perform on‑call duties, which may include weekends, statutory holidays and evenings.

In Your Role, You Will Manage a number of areas that include :

Administration

• Participate in long‑term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
• Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
• Ensures personnel administration is completed and monitored in accordance with established agency, licensing, funder, and CARF standards.

Employee Relations

Service Delivery

Public / Community Relations

As An Ideal Candidate, You Possess

Other Requirements

What Taproot Community Support Services Does

You’ll be part of a workplace where your voice is heard and your contributions matter. Our strength‑based approach guides how we walk alongside people and how we show up for our teams.

Employees Enjoy

For more information on Taproot Community Support Services, visit our website : taproot.ca.

Equal‑Opportunity Employer. Taproot Community Support Services is committed to building a workforce that reflects the diversity of the people we support. We encourage applications from women, Indigenous Peoples, Black and other racialized communities, people with disabilities, members of the 2SLGBTQIA+ community, and anyone devoted to work that makes a difference. If you need an accommodation at any stage of the hiring process, please contact hr@taproot.ca, and we’ll work with you to meet your needs.

No candidate will meet every qualification listed, but we encourage you to apply if you believe your skills and experience can add value. We appreciate every application, but please note that we will only contact candidates selected for an interview.

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