Spa Reception Agent - Spring / Summer

Job Description

First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Starting Rate :  $18.93

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.02

Job Duties Include :

• Greet members and guests and answer telephone inquiries promptly and professionally providing complete details of all spa aspects and channel to appropriate person for assistance
• Be knowledgeable about all aspects of treatments, retail products and the facility
• Resolve guest concerns to ensure guest satisfaction
• Book / Schedule Treatments, give tours of spa, escort guests as required
• Ensure smooth operation of reception and control entry into all areas of facility by restricting all unauthorized individuals
• Respond to common email, handling guest requests in a timely manner
• Ensure attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
• Collect payment from clients for all services rendered and retail products
• Maintain inventory and stocking of all reception materials
• When supporting Spa Reservations, work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest
• Responsible to complete assigned duties throughout shift including quality checks on spa bookings and other reporting
• Constant standing and walking throughout shift in Spa Reception
• Constant sitting and computer work throughout shift when assisting in Spa Reservations
• Other duties as assigned

Qualifications

Your Skills & Qualifications :

Additional Information

Job Perks & Benefits :

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion :

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence :   [email protected]

APPLY TODAY :  For more information on working and living in at Fairmont Banff Springs, please visit  www.banffspringsjobs.com