Customer Service Agent 3 - Sarnia- Part Time - Perm - Bilingual (French and English)Serco • Sarnia, Lambton County, CA

Customer Service Agent 3 - Sarnia- Part Time - Perm - Bilingual (French and English)

Serco • Sarnia, Lambton County, CA

11 days ago

Job type

Part-time

Job description

Customer Service Agent 3 - Sarnia- Part Time - Perm - Bilingual (French and English)

Starting hourly rate of $23.64 ! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high‑energy environment, rewarding job opportunities await you at Serco Canada Inc.

Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. You must have excellent time‑management and organisational skills and exercise superior judgement skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.

Responsibilities

Evaluate an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assess applicants’ identity documents for validity.
Provide information and assistance related to Driver Examination services.
Ensure the fair and proper issuance of an Ontario Driver’s Licence.
Provide excellent customer service during the delivery of all Driver Examination Services.
Provide information and assistance to applicants for all classes of licences.
Review applicant information to determine eligibility for a variety of classes of licences.
Conduct vision screen testing, photograph applicants, and administer written and / or oral knowledge testing.
Schedule and dispatch road tests and issue temporary licences.
Collect fees for a variety of transactions.
Investigate problems or errors on the driver record and initiate corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adhere to all Ministry and operational confidentiality requirements.
Perform other related duties as required and as may be assigned by management.
Participate in any required security measures, as deemed by Serco.
Participate in initial and maintenance training for Customer Service Agent.

Health & Safety

Ensure the ongoing maintenance of a safe, healthy, and sustainable working environment at a DriveTest Centre, including travel points.

Takes every precaution to contribute to a safe and healthy workplace.

Demonstrate correct use of equipment, materials and protective devices required by law.

Maintain awareness of and educate self on changes to legislation, regulations, Company policies and procedures.

Take the initiative to report unsafe conditions.

Comply with Part III, Section 27 of the OHSA (Duties of Workers).

Qualifications

Successful completion of the Customer Service Agent training program.

GED or high school diploma as a minimum.

Fluency in French and English.

Must hold a valid Ontario Class G driver’s licence.

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.

Intermediate level computer skills.

Two (2) years’ experience with demonstrated excellent customer service.

Skills & Competencies

Excellent customer service skills, ability to deal with difficult and highly complex situations.

Ability to multi-task.

Ability to process and manage sensitive personal information.

Strong judgement and decision‑making skills.

Potential to provide clear feedback about test results.

Physical & Mental Effort

Mental : Activities are moderate intensity at more than 4 hrs / day or high intensity at 2‑4 hrs / day.

Physical : Activities are low intensity, less than 2 hrs / day.

Working Conditions

Little exposure to disagreeable elements.

Minor risk of injury, harm, or illness.

Additional Requirements

Must pass Criminal Record Check (CPIC) and Fingerprint Criminal Record Check.

Employee hours vary based on customer demand and location’s operating hours.

This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year.

This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on‑the‑job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately.

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team – then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

EEOC Statement

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance …

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Other

Industries

IT Services and IT Consulting

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Bilingual Customer Service • Sarnia, Lambton County, CA

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