Medical Office Administrator

Woolwich Community Health Centre (WCHC) is hiring a Medical Office Administrator for a full‑time on‑year contract (0.8 FTE, 37.5 hours/week). The team provides support to an inter‑disciplinary health care team, primarily through client appointment scheduling, health records management, and general clerical, reception, and administrative support.

Responsibilities

• Providing clerical/administrative support to the multi‑disciplinary health team.
• Confidentiality and adherence to PHIPA.
• Computer system: booking appointments, managing schedules, preparing documents, managing messages/completing assigned tasks.
• Working on‑site with appropriate PPE if required, in an ever‑changing healthcare climate.
• Answer incoming telephone calls, greet clients in person, book appointments, provide information, or direct appropriately in a professional and efficient manner while following process.
• Process fee‑for‑service payments.
• Ensure a safe, clean, tidy, and secure working environment utilizing relevant occupational health and safety guidelines.
• Ability to manage interruptions, distractions, and changing priorities; must be able to function in a very busy office setting; ability to multitask and manage multiple responsibilities.

Requirements

• High School Diploma or equivalent. College Diploma preferred in related health administration field.
• Previous experience required within a medical facility.
• Medical Terminology and ability to triage.
• Must be proficient in English (fluency in reading, writing, speaking, listening/understanding).
• Computer and EMR knowledge. Experience with Practice Solutions EMR is considered an asset.
• Exceptional organization and prioritization skills.
• Detail oriented, accuracy and ownership.
• Excellent interpersonal and communication skills (written and verbal).
• Ability to work individually and as a part of our team.
• Capacity to multi‑task in a fast‑paced environment under pressure essential.
• Excellent customer service skills and professionalism.
• Punctual, courteous, and a positive attitude.
• Must be able to work at all locations as needed.