HVAC Technical Support SpecialistSolid Solutions Canada Inc • Mississauga, ON, United States

HVAC Technical Support Specialist

Solid Solutions Canada Inc • Mississauga, ON, United States

12 days ago

Job type

Full-time

Job description

HVAC Technical Support Specialist Mississauga ON

Our client is seeking a Technical Support Engineer / Specialist who focuses on providing expert assistance for the company's HVAC products (e.g., boilers, air conditioners, furnaces, water heaters, controls, heat pumps, or related equipment.

Key Responsibilities

Deliver technical assistance via phone, email, or video chat to troubleshoot issues, diagnose problems, and guide resolution for HVAC equipment, controls, installation, operation, and maintenance.
Assist with setup, configuration, commissioning, startup, and operation of manufacturer-specific products.
Guide troubleshooting, repair, wiring, electrical / mechanical components, refrigeration principles, and system performance.
Handle warranty claims, technical service bulletins, and monitor / support warranty-related issues.
Respond to inquiries about product information, specifications, applications, and compatibility.
Document support interactions, track issues in databases or CRM systems, and escalate complex problems to engineering, quality, or R&D teams.
Contribute to product improvement by relaying recurring issues, customer feedback, or field data.
Conduct training sessions (remote or in-person) for contractors, distributors, installers, or field staff on product use, best practices, and updates.
Support sales indirectly by offering pre- or post-sales technical expertise.
Stay current on manufacturer product lines, industry standards, regulations (e.g., refrigerant handling), and emerging technologies.

Requirements and Qualifications

Strong background in HVAC / R systems, including hands-on field experience (often 3–7+ years as a service / installation technician).

Knowledge of electrical, mechanical, refrigeration cycles, controls / BAS, and diagnostics.

Key certifications for Ontario preferred, but not required

Technical degree / diploma in HVAC, mechanical engineering, electrical / electronics, or related field (some roles accept equivalent experience).

Excellent communication skills for explaining complex technical concepts clearly to non-experts.

Proficiency with tools like ticketing systems, diagnostic software, MS Office, and sometimes remote monitoring tools.

Ability to multitask, prioritize support requests, and work under pressure.

Willingness for occasional travel (e.g., job site visits for training or escalated issues) or on-call duties.

Manufacturer-specific product knowledge is a plus, gained through prior experience or training.

Reach out today for more information

ROSS EVANS

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HVAC Technical Support Specialist • Mississauga, ON, United States

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