Technical Communicator

The Technical Communicator will provide valuable support to our Heavy Equipment Technicians and product support staff through top technical expertise on our Caterpillar Product Line.

As a Technical Communicator, YOU will experience :

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including : wages, benefits, and premiums (as eligible)

In a typical day, YOU will :

• Provide technical support to the Toromont Cat service operations; including after sales service, shop, rental, sales, parts, branches & customers
• Be the prime point of contact between the service departments and Caterpillar
• Review the product problems for the products under their responsibility and propose solutions
• Perform failure analysis, identify the root cause of failure and produce reports
• Write site visit reports and technical reports, as needed
• Provide technical support for the various special projects
• Help with the application and understanding of the manufacturer’s warranty policies
• Develop & maintain a solid technical knowledge of the products sold by Toromont Cat
• Provide regular technical updates to the technicians that repair and maintain the products under their responsibility
• Inform Caterpillar about new product problems and work with the various groups at Caterpillar to resolve those problems and to improve the products
• Actively participate in PPM (Product Problem Management) initiatives
• Periodically provide technical seminars, training sessions, and create technical documentation as required

Must-haves for this role :

• A Heavy Equipment License or equivalent experience in a the Technical Field / Heavy Equipment Industry
• Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.

At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family.

Your success is our success!