Client Care RepresentativeHandyman Connection • Esquimalt, Capital Regional District, CA

Client Care Representative

Handyman Connection • Esquimalt, Capital Regional District, CA

9 days ago

Job type

Full-time

Job description

Join to apply for the Client Care Representative role at Handyman Connection .

Handyman Connection of Victoria is a locally owned, family‑run home improvement company with a long‑standing reputation for exceptional customer service and quality workmanship. Our office is fast‑paced, collaborative, and supportive, and we are looking for a Client Care Representative who excels at keeping clients, craftsmen, and schedules running smoothly.

Benefits

Company parties
Dental insurance
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Wellness resources
Competitive salary

What We Offer

$23.00‑$25.00 / hour starting wage (depending on experience)

Monday–Friday, traditional business hours

Small, professional office with a family‑friendly atmosphere

Comprehensive training and ongoing support

Benefits after the probationary period

Business‑casual environment

Key Responsibilities

Deliver exceptional, friendly customer service

Independently manage day‑to‑day office operations and make reasonable decisions when supervisors are unavailable

Coordinate schedules, manage job tracking, and support staff and customers

Handle billing, follow‑ups, communication, and project coordination

Manage multiple priorities in a fast‑paced setting

See small projects through from intake to completion

Qualifications

3–5 years experience in customer service, office administration, or call‑centre environments (required)

Strong verbal and written communication skills

Confident with Microsoft Outlook, Excel, Word, and CRM systems

Positive, professional, people‑oriented personality

Strong independent judgment, ability to resolve issues without escalation

Experience in home improvement or trades (asset, not required)

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Construction

If you’re looking for a long‑term role with a great local team, apply today and join us at Handyman Connection of Victoria.

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Client Care Representative • Esquimalt, Capital Regional District, CA

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