Site Reliability Engineer

Join to apply for the Site Reliability Engineer role at High Tech Genesis

WE'RE HIRING! At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is among the companies that lead the world in technology and innovation.

Your next chapter starts here.

Responsibilities

• Perform advanced troubleshooting and service recovery for residential and small-business networks, energy systems, and IoT technologies.
• Support and troubleshoot Azure workloads, cloud integrations, and general IT issues across Windows, Linux, and hybrid environments.
• Perform detailed incident investigations, document findings, and implement corrective actions. Strengthen the team’s ability to resolve complex technical issues.
• Communicate clearly with customers and internal teams, providing timely updates, guidance, and expectations throughout the incident lifecycle.
• Assist L1 analysts through training, coaching, and escalation support to increase first-contact resolution rates.
• Stay current with developments in EV charging, solar energy, and related emerging technologies to enhance overall technical support.
• Apply security-first practices in daily operations, including secrets management, patching cycles, baseline image maintenance, identity hygiene, and RBAC reviews.
• Work with security and compliance teams on vulnerability management, audit documentation, and evaluation of control effectiveness across applicable frameworks.
• Develop and maintain operational documentation such as SOPs, runbooks, knowledge base articles, escalation procedures, and service catalogs.
• Ensure documentation accuracy, version control, and comprehensive coverage; treat documentation as a critical operational output.
• Utilize Jira for incident, problem, and change workflows, including SLAs, dashboards, and reporting.
• Collaborate with Engineering and DevOps teams to define operational requirements, enhance service design, and prioritize reliability improvements.
• Provide ongoing mentorship and training opportunities to L1 analysts to support skill growth and improve initial resolution outcomes.
• Communicate effectively with both internal and external stakeholders regarding incidents, maintenance activities, service enhancements, and post-incident analyses.

Qualifications

Preferred Qualifications

High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.

We support an accessible recruitment process and are happy to provide accommodation upon request.

Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.

Location : Montreal, Quebec, Canada

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