Technical Service Representative

What you'll do

Responsibilities

Technical Services:

• Troubleshoot, service, repair, and perform preventative maintenance on all Destination and Retail terminals and related equipment, minimizing downtime while meeting Service Level Agreements (SLAs) and performance targets.
• Complete all terminal moves required within Designated Gaming Areas (DGAs).

Policy Enforcement:

• Escalate and follow up with Video Lottery Territory Managers as required to ensure Retailers comply with Social Responsibility, Responsible Gambling, Government Regulations, Program Compliance, and Site Standards.
• Adhere to Provincial Gaming Legislation,