Service Representative

Job Description

Life Benefits Solutions, a Division of People Corporation, is a Group Insurance & Retirement Broker servicing Indigenous employers across Canada. We specialize in designing programs that support the unique needs of indigenous and non-indigenous employees and employers.

We are adding a Service Representative to our growing team of enthusiastic high achievers dedicated to creating a positive client experience. The individual in this role will actively contribute to the success of Life Benefit Solutions by providing excellent service and support to our valued clients.

** Indigenous candidates are encouraged to self-declare in your cover letter.**

What you will do:

• You will manage an assigned block of Group Insurance & Retirement clients
• You will conduct employee meetings (both in-person and virtually) and plan member and administrator training
• Conduct plan member education sessions to both small and larger audiences on the Group Insurance & Retirement programs
• Respond in a timely manner to client email, phone, and other general inquiries
• Take a collaborative, solution-based approach to client inquiries and engage members of our team to assist in resolving and answering client inquiries
• Ensure service standards are met and complete and update regular service tracking
• Act as the liaison between the client and the insurance company and/or service provider
• You will consistently deliver an amazing client experience.
• You will utilize your top-notch organizational skills to ensure timely collection and processing requests for Group Insurance & Retirement matters
• As a problem-solver, you will initiate and/or implement solutions as needed to ensure that an excellent standard of service and a high level of client satisfaction is maintained
• Travel (including multi-day overnight trips) is required – a driver’s license and reliable, late-model vehicle is a requirement
• Other duties as assigned

What you need to be successful in this role:

• Experience in Group Insurance & Retirement is an asset
• A passion for customer service
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task
• Strong interpersonal skills and ability to deal effectively with a variety of clients
• Excellent problem-solving and decision-making skills
• Ability to work independently and take initiative
• Comfortable working in a fast-paced, dynamic environment
• Be proactive self-starter with a positive attitude
• Team engagement and responsiveness with our clients and partners
• Proficiency with the MS Office suite of products

What’s in it for you:

• Have an impact in the communities we serve
• Participate in our contributions towards Truth and Reconciliation
• Learn by working & collaborating alongside our existing team of experts
• Employee benefit and retirement programs are provided
• Competitive compensation
• A fun, flexible and productive work environment

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.