Dealer Services Representative

Company: CGL
Department: CFIS Distribution Support
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Dealer Services Representative you will offer strong knowledge of the mutual fund industry and sales processes. You will maintain effective working relationship with key business partners to ensure compliance with Mutual Fund licensing regulations across all provinces and territories for the distribution network.

How you will create impact:

• Receiving and reviewing transaction requests, ensuring appropriate documentation has been completed and that required supporting documents are submitted.
• Reviewing documentation for accuracy and executing translations on behalf of advisors to reflect client requests, new account openings and updates.
• Responding to client calls and following up on advisor and client concerns with external partners.
• Providing expertise and guidance to filed management and employees on client issues, including addressing and triaging client complaints and concerns with regards to Mutual Funds.
• Identifying issues of concern or non-compliant transactions or behaviour and escalating issues as appropriate.

To join our team:

• You have at least 1 year of experience in investments or financial services
• You have completed post-secondary education in Business Administration, Finance, Commerce, Advanced Investment or a related discipline.
• You have knowledge and professional working experience of mutual funds and GICs, operational policies and procedures as well as regulatory compliance.
• You have experience working in client services and/or customer service roles where you interacted directly with advisors and/or clients via emails and calls.
• Having or working towards the Mutual Fund Licence is an asset.
• Having or working towards the Branch Compliance Manager designation is an asset.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary/hourly range $43,550 - $72,583​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.​

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