Talent.com
Commercial Operations and Implementation Lead
Commercial Operations and Implementation LeadFood Cycle Science • Ottawa, Ontario, Canada
Commercial Operations and Implementation Lead

Commercial Operations and Implementation Lead

Food Cycle Science • Ottawa, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

Who We Are :

Food Cycle Science (FCS) Corporation designs sells and distributes food waste management solutions that aim to tackle the ever-growing problem of food waste. We are revolutionizing food waste management by offering unique products and innovative solutions that create sustainable practices and convert everyday food scraps into nutrient-rich garden-ready fertilizers for households businesses and municipalities. We promote an environmentally sustainable life cycle reducing landfill GHG emissions and reducing the exorbitant cost of food waste management.

We are in a new and emerging sector that is fast-paced and evolving each day. Food Cycle Science is an industry pioneer and thought leader when it comes to food waste management with products and solutions offered in several countries globally. You can work with our great team members and help change the way the world thinks about food waste.

We are looking for a Commercial Operations and Implementation Lead to join our growing Commercial team! Please visit our website at for more information on our product offerings. To learn more about our recent awards please see below :

2023-2024 Awards :

  • Deloitte Fast 50 Canada 2024 #7 Clean Technology
  • Deloitte Fast 50 Canada 2023 #9 Clean Technology
  • Deloitte Fast 500 North America 2024 #187
  • Deloitte Fast 500 North America 2023 #304
  • Globe and Mails Top Growing Companies in Canada 2024 #66
  • Globe and Mails Top Growing Companies in Canada 2023 #108
  • Top 20 Ottawas Fastest Growing Companies 2024 (#19)
  • Top 10 Ottawas Fastest Growing Companies 2023 (#5)

What You Will Do :

Reporting to the Head of the Commercial Division the Commercial Operations and Implementation Lead plays a key role in supporting the growth of the Commercial Division and the successful deployment of the FC-75 Food Cycle Sciences first commercial-scale food waste recycling system. Operating at the intersection of operations implementation and customer success this role ensures that partner onboarding installation and post-launch support are delivered seamlessly and to a high standard of excellence.

Serving as a central liaison between the Sales Engineering and Product teams the position is responsible for coordinating communication managing timelines and ensuring that every customer transition from installation to steady-state operation is executed efficiently and professionally.

The ideal candidate is organized adaptable and customer-focused with the creativity and emotional intelligence to navigate challenges build strong relationships and represent Food Cycle Science with professionalism in both internal and client-facing settings.

Key Responsibilities :

Implementation & Customer Success

  • Lead all aspects of customer onboarding and system implementation from initial scheduling to post-installation follow-up.
  • Serve as the primary point of contact for commercial partners during deployment ensuring a smooth transition from delivery to full operational status.
  • Provide training and ongoing support to customers addressing technical or process-related inquiries in collaboration with internal teams.
  • Develop and maintain clear documentation SOPs and tracking tools to support consistent implementation practices.
  • Operations & Process Building

  • Oversee delivery and installation logistics for FC-75 units working closely with internal and external stakeholders to ensure timely execution.
  • Take ownership of identifying process gaps designing new workflows and implementing scalable solutions that improve efficiency quality and customer satisfaction.
  • Roll up your sleeves to execute operational improvements - not only coordinating but actively building and refining systems and tools to enable growth.
  • Manage field issues by triaging coordinating cross-functional input and tracking resolutions to completion.
  • Cross-Functional Collaboration

  • Work closely with Sales Engineering and Product teams to gather the information needed to develop and implement new processes and customer solutions.
  • Communicate effectively across departments ensuring alignment on requirements timelines and deliverables.
  • Share customer insights and recurring challenges to inform product improvements and internal process enhancements.
  • Continuous Improvement & Reporting

  • Monitor project and account performance providing updates and actionable recommendations to leadership.
  • Contribute to the creation and refinement of internal documentation templates and customer-facing materials.
  • Support the transition of stabilized processes or functions to their long-term owners within the organization.
  • Other duties as assigned.
  • Qualifications & Core Competencies :

  • Bachelors degree in business operations management engineering or a related field (or equivalent practical experience).
  • 35 years of progressive experience in operations implementation customer success or process improvement ideally within a technical hardware or B2B environment.
  • Demonstrated ability to design and implement new systems and processes that improve efficiency and scalability.
  • Strong communication and interpersonal skills with the ability to collaborate effectively and build credibility across departments.
  • Excellent organizational and problem-solving skills with a proactive ownership-driven approach.
  • High emotional intelligence adaptability and professionalism in both customer-facing and internal settings.
  • Proficiency with project management and collaboration tools (e.g. Asana or similar) and strong command of Excel / Google Sheets.
  • Valid drivers license and access to a reliable vehicle (required for occasional site visits).
  • Willingness to travel occasionally for site visits installations or partner meetings.
  • Comfortable working in a fast-paced evolving environment with shifting priorities.
  • What We Have to Offer You :

  • Central Ottawa office location minimum of four days per week in the office subject to change
  • A FoodCycler unit for your own kitchen
  • Competitive base salary
  • Competitive benefits package
  • Group RRSP matching plan
  • Flexible vacation
  • Regular social and team-building get-togethers for all team members
  • To Apply :

    Please take the time to tell us about yourself in a cover letter we want to hear your story your background your accomplishments and why this role is a good fit for you.

    Please submit your cover letter and résumé to our online portal by November 24 2025. Please note that all applications will be acknowledged but only those selected for an interview will be contacted. Compensation will be market competitive and will be dependent on your qualifications and experience. This posting will remain active on our website until our search process is complete.

    Food Cycle Science Corporation is committed to providing an inclusive barrier-free recruitment and selection process. Please contact us in confidence at and provide notice in advance if you require accommodations at any stage of the recruitment process. All requests for accommodation(s) will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

    Key Skills

    Academics,Apache Tomcat,Dcom,Fabrication,Banking & Finance,Filing

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Create a job alert for this search

    Implementation Lead • Ottawa, Ontario, Canada

    Similar jobs
    Head of Engineering Operations – Hybrid Delivery Leader

    Head of Engineering Operations – Hybrid Delivery Leader

    Thales Group • Ottawa H2B, ON, Canada
    Remote
    Full-time
    A leading global technology company is seeking a Head of Engineering Operations in Ottawa.The successful candidate will ensure operational excellence across projects while managing budget and team ...Show more
    Last updated: 25 days ago • Promoted
    Director, ITB : Shipbuilding Innovation Leader

    Director, ITB : Shipbuilding Innovation Leader

    Davie • Ottawa H2B, ON, Canada
    Full-time
    A major shipbuilding company in Ottawa is seeking a Director of Industrial and Technological Benefits.In this role, you will lead strategic investments and partnerships to enhance Canada's shipbuil...Show more
    Last updated: 30+ days ago • Promoted
    Senior Director of Operations

    Senior Director of Operations

    Habitat for Humanity Greater Ottawa • Ottawa H2B, ON, Canada
    Full-time
    Habitat for Humanity Greater Ottawa is a registered Canadian charitable organization that brings communities together to help families build strength, stability, and self‑reliance through affordabl...Show more
    Last updated: 24 days ago • Promoted
    Flexible Online Job – Earn Up to $1,500 / Month Playing Mobile Games

    Flexible Online Job – Earn Up to $1,500 / Month Playing Mobile Games

    Free Cash by Almedia • Riviere-Blanche
    Full-time
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...Show more
    Last updated: 30+ days ago • Promoted
    Commercial Operations and Implementation Lead

    Commercial Operations and Implementation Lead

    Food Cycle Science • Ottawa
    Full-time
    Food Cycle Science (FCS) Corporation designs, sells and distributes food waste management solutions that aim to tackle the ever‑growing problem of food waste. We are revolutionizing food waste manag...Show more
    Last updated: 1 day ago • Promoted
    Process Improvement Leader - Operations - Empire Life

    Process Improvement Leader - Operations - Empire Life

    Empire Life • ottawa, on, ca
    Full-time +2
    Driving Transformation while Building Trusting Relationships.You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex chal...Show more
    Last updated: 21 days ago • Promoted
    Commercial Lead

    Commercial Lead

    Egis Group • Ottawa
    Full-time
    We are seeking an experienced Commercial Lead to take charge of our project commercial management.The Commercial Lead provides management and administrative oversight to ensure that the internal an...Show more
    Last updated: 9 days ago • Promoted
    Senior Portfolio Operations & Projects Lead

    Senior Portfolio Operations & Projects Lead

    AGF Investments • Ottawa
    Full-time
    A leading investment firm in Ottawa is seeking an Operations Manager to oversee daily operations and enhance process efficiencies. The successful candidate will manage reporting, staff training, and...Show more
    Last updated: 1 day ago • Promoted
    Global Web Operations & Development Lead

    Global Web Operations & Development Lead

    Atlas • Ottawa
    Full-time
    A global technology firm in Ottawa seeks a Global Website Operations & Development Manager to lead their web presence.This role emphasizes front-end development using HTML, CSS, and JavaScript, man...Show more
    Last updated: 9 days ago • Promoted
    Delivery Driver - Flexible Schedule

    Delivery Driver - Flexible Schedule

    Uber eats • Notre-Dame-de-la-Salette, QC, CA
    Full-time +2
    Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Show more
    Last updated: 30+ days ago • Promoted
    Customer Operations Leader

    Customer Operations Leader

    Indigo • Ottawa
    Full-time
    Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic ...Show more
    Last updated: 30+ days ago • Promoted
    ESL Private Tutoring Jobs Kemptville

    ESL Private Tutoring Jobs Kemptville

    Superprof • Kemptville, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Director, Commercial Services

    Director, Commercial Services

    Meridian Credit Union • Ottawa H2B, ON, Canada
    Remote
    Full-time
    At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities.We believe that our greatest opportunity is to create opportunity and meet peop...Show more
    Last updated: 26 days ago • Promoted
    Long-Term Care Informatics & Quality Lead

    Long-Term Care Informatics & Quality Lead

    Villa Marconi Long Term Care Centre • Ottawa H2B, ON, Canada
    Full-time
    A long-term care facility is seeking a passionate and qualified Manager of Clinical Informatics in Ottawa.The successful candidate will oversee the information technology related to resident care, ...Show more
    Last updated: 1 day ago • Promoted
    Operations Partner - Ottawa, Canada (Contract)

    Operations Partner - Ottawa, Canada (Contract)

    Bird • Ottawa, ON, Canada
    Full-time
    Now we're shaping its future.We're Bird, and we're on a mission to.Our products, services, and people share one common goal : to make cities more livable by empowering people and communi...Show more
    Last updated: 1 day ago • Promoted
    Assistant Manager

    Assistant Manager

    Wendy's • Kemptville, ON, Canada
    Full-time
    In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued.You will ...Show more
    Last updated: 30+ days ago • Promoted
    Senior Marketing Operations Manager

    Senior Marketing Operations Manager

    Varicent • Ottawa H2B, ON, Canada
    Remote
    Full-time
    Req# : 813e962a-b1cb-4252-951b-150fa7eaee4f.Senior Marketing Operations Manager.Ottawa / Marketing / Full Time / Remote Apply for this job A named leader by Forrester in the sales performance manage...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant Operations Lead

    Restaurant Operations Lead

    MEXICALI ROSA'S • Ottawa
    Full-time
    A well-known hospitality establishment in Ottawa is seeking an Operations Manager.The ideal candidate will oversee daily operations, ensure customer satisfaction, and manage a team of 5-10 staff me...Show more
    Last updated: 1 day ago • Promoted