Manager Home and Community Care (RPN / LPN) - Temporary, Full-time

Manager Home and Community Care (RPN / LPN) - Temporary, Full-time

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Requisition Details : Employment Status : Temporary, Full-time (1.0 FTE)

Program Name : Home Support

Number of Hours Bi-Weekly : 75

Work Schedule : Days

Anticipated End Date : September 2026

On-Call : Yes

Existing Vacancy : Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary : The Manager Home and Community Care (HCC) RPN / LPN provides professional and practice leadership to staff and is responsible for ensuring the provision of safe, effective quality client care within their program area(s). The position is accountable for working as part of an integrated Regional management team to ensure the successful execution of site operational goals and for managing the delivery of in‑home client care services for Home Support programs and / or community programs within Community Support Services, including staff hiring, supervision and training, and team operations.

Key Responsibilities

• Directs and monitors delivery of client care services and day‑to‑day functions and performance of front‑line staff in accordance with current regulatory guidelines and VON policies, procedures and standards.
• Assists staff or completes risk assessments, investigations of issues, injuries and reporting related to client or employee incidents.
• Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.
• Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.
• Applies a working knowledge of the relevant collective agreements and application of local labour rules in daily decision‑making activities.
• Participates in budget preparation, financial performance management.
• Completes reports for internal and external stakeholders conducting relevant analysis and ensuring timely submission.
• Completes or contributes to key performance indicators (KPI) and quality reports for internal and external stakeholders, conducting relevant analysis and ensuring timely submission, as required or requested.
• In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.
• Builds and sustains strategic relationships with current, new and prospective VON partners and community organizations.
• Receives and documents all employee, family and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate Director.
• Participates on the on‑call rotation.
• Ensures occupational health and safety policies, programs and activities are performed by staff, in compliance with VON’s health and safety policies and guidelines and the Occupational Health and Safety Act.
• Participates in local, regional or national team or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, and Accreditation.
• Assesses and documents community needs and assists in developing business and funding proposals to meet emerging opportunities.
• Provides support for department presentations and reports.
• Facilitates front‑line staff development and growth using a team approach and working in concert with the practice leaders, educators, preceptors and clinical experts to facilitate excellent outcomes for quality care delivery, client service and provider safety, and service provider competence. This may include but is not limited to the use of competency assessments, annual performance development plans, individual learning plans, referral to practice educators and on‑going mentorship.
• Provides service provider personnel with access to clinical advice, support and clinical reference resources within professional scope and in collaboration with other regulated health professionals.
• Assists with the delivery of in‑home nursing and home support care services as required and within the professional scope of practice.

Common Leadership Responsibilities

External and Internal Relationships

Education, Designations and Experience

Skill Requirements

Other

Working conditions and physical demands : This role requires a detail‑oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants) : If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

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