FRONT OFFICE MANAGER

Prince of Wales is currently seeking a Front Office Manager to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title : Front Office Manager

Location : Niagara-on-the-Lake, ON

Property : Prince of Wales

This posting is for an existing / new vacancy within Lais Hotel Properties Limited.

Position Summary :   Manages and administers the activities and Team Members for the daily operation of the hotel in a manner which is consistent with a superior quality hotel.

Duties and Responsibilities :

Primary Responsibilities :

• Providing personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Ensures that the front office and business center are fully operational in terms of sufficient staff to service the guests
• Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
• Ensures that Team Members are aware of, and follow all standards and procedures
• Ensures Team Members follow safety policies and procedures
• Develops annual department budget
• Monitors cost and revenues on a daily basis
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs

Secondary Responsibilities :

Health and Safety Responsibilities

(a) provide information, instruction and supervision to a worker to protect the health and safety of the worker,

(b) in a medical emergency for the purpose of diagnosis or treatment, provide, upon request, information in the possession of the employer, including confidential business information, to a legally qualified medical practitioner and to such other persons as may be prescribed;

(c) when appointing a supervisor, appoint a competent person;

(d) acquaint a worker or a person in authority over a worker with any hazard in the work and in the handling storage, use, disposal and transport of any article, device, equipment or a biological, chemical or physical agent;

(e) afford assistance and co-operation to a health and safety committee in the carrying out by the committee of any of their functions;

(f) only employ in or about a workplace a person over such age as may be prescribed (14 years of age in all areas with the exception of kitchen where minimum age requirement is 15);

(g) not knowingly permit a person who is under such age as may be prescribed to be in or about a workplace;

(h) take every precaution reasonable in the circumstances for the protection of the worker;

(i) ensure a copy of the Occupational Health & Safety Act and any explanatory material prepared by the Ministry, is posted if not available advise Human Resources immediately

(j) prepare and review at least annually a written health and safety policy and develop and maintain a program to implement that policy;

(k) post at a conspicuous location in the workplace a copy of the health and safety policy;

(l) provide to the health and safety committee the results of a report respecting health and safety that is in the employer’s possession and, if that report is in writing, a copy of the portions of the report that concern health and safety; and

(m) advise workers of the results of a report and, if the report is in writing, make available to them on request copies of the portions of the report that concern health and safety

Technical / Managerial / Administrative Requirements :

Professional Requirements :

Personal Attributes :

Physical Requirements :

Questions, quoting the job title and location, may be directed to

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.