Sea Logistics Customer Care Specialist - Import- Bilingual French / English

Sea Logistics Customer Care Specialist - Import- Bilingual French / English

Montreal, Quebec, Canada | Frachttransport und Kundenservice | Vollzeit | CA2137380

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Customer Care Specialist to join our Sea Logistics team.

Your Role

As Sea Logistics Customer Care Specialist you will be point of contact for customers, showcasing your ability to build and develop long-term partnerships with all our internal and external partners. You will communicate, transfer information, handle customers' inquiries and provide solutions.

Your Responsibilities

• You will be responsible for customer care and satisfaction by providing proactive advice and consultancy
• Promote pro-active and consistent engagement with our Operational Care Centre (OCC) to transition customer information for flawless operations execution
• Understand standard specific shipping requirements and consistently offer best solutions, quickly adapting to changes that may arise and affect normal shipping patterns
• Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
• Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk
• Learn about what drives your customers' business and how to support their current and future business goals by creating clear, open communication channels
• Ensure that the experience during implementation is designed around the customers' business and day-to-day realities
• Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
• Understand what shipping milestones drive your customers' business, what exceptions matter most and gear visibility towards those ends
• Document clear rules of engagement with counterparts with the end goal of producing an overall high level of quality to support specific business requirements customer by customer
• Document communication rules of engagement that are led by the customer; let the customer define the relationship but always ensure that we hold up our part of the partnership
• Pinpoint areas of improvement collaboratively with customers and facilitate improvement initiatives that are impactful
• Document, investigate and resolve customer concerns in a timely fashion, document shipping errors
• Implement and support Pharma Chain products. To ensure that all GXP training is completed and that Pharmaceutical shipments are handled based on GXP requirements and compliance.

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID