Customer Service Representative (Clerk 3) TERM, PT 60%

Customer Service Representative (Clerk 3) – Term, PT 60%

Department : Service Nova Scotia

Location : Truro Heights

Employment type : Term

Union Status : NSGEU – NSPG

Closing Date : 04-Jan-26

About Us

At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

To learn more about our department, click Department of Service Nova Scotia - Government of Nova Scotia.

About Our Opportunity

As a Customer Service Representative, Transaction Services, you complete transactions and provide quality service to our individual and business customers.

Primary Accountabilities

Working in a fast paced, continuously evolving service delivery environment, you scrutinize records, process documents, and apply relevant legislation and policy. You also issue primary identity documents such as Driver’s Licenses and Nova Scotia Identification cards. Other key responsibilities include maintaining security / control of public funds and issuing and securing control of serial numbered and non-serial numbered inventory. While exercising a high degree of confidentiality, you accurately enter and retrieve data from automated systems. In your work, you interact with the general public, providing excellent customer service.

Qualifications and Experience

• Experience in balancing accounts;
• Excellent attention to detail;
• Excellent judgment;
• Strong communication skills;
• Demonstrated ability to diplomatically deal with the general public and to effectively manage difficult client engagements;
• Strong data entry and computer skills;
• A high aptitude to acquire, retain, organize and apply policies and procedures;
• Strong prioritization and problem-solving skills.

The following would be viewed as assets : knowledge of Service Nova Scotia programs, bilingualism (French and English), the ability to scrutinize and reconcile financial information and to detect and resolve discrepancies, and experience in cash handling.

We will assess the above qualifications and competencies using one or more of the following tools : written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here : Benefits for government employees.

Working Conditions

Travel may be required for training and work purposes. Travel expenses will be reimbursed by the employer.

Additional Information

This is a term, part-time (60%) vacancy with a projected end date of December 18, 2026 based in Truro Heights, Nova Scotia. The status of the position (term / temporary) is dependent on the start date of the candidate as well as the overall duration of the position in accordance with timelines outlined in the collective agreement.

What We Offer

Pay Grade & Salary

Pay Grade : CL 18

Salary Range : $1,010.40 – $1,130.50 Bi-Weekly

Seniority Level

Mid‑Senior level

Employment Type

Temporary

Job Function

Other

Industries

Government Administration

Employment Equity Statement

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.

Contact

Competitions@novascotia.ca

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