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Analyste de Support Opérationnel et Gestion des Incidents

Analyste de Support Opérationnel et Gestion des Incidents

freelance.caMontreal, Canada
30+ days ago
Job description

Description

SUPPORT PUBM OPERATIONS SYSTEM USERS & OP CHAINS USERS (DIMENSION DATA CONSUMERS)

  • Investigate and solve data & systems incidents respecting incident management process If required, define workarounds to sustain PUBM operations and SLAs Provide recommendations on processes and procedures Communicate issues

SUPPORT DIMENSION INTRADAY & NIGHT CHAINS

  • Investigate and solve data and systems incidents If required, define workarounds to sustain Dimension Chain and SLAs Communicate data issues impacts to Data Management, and Client's Manager on call

    • SUPPORT PUBM OPERATIONS NEW INITIATIVES

  • Analyze, assess impact, and propose solutions to support PUBM Operations initiatives that require a minimum implication of the technological team Document specs, perform tests and assist UAT tests if required Respect established delivery and change management processes
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    Analyste de Support Opérationnel et Gestion des Incidents • Montreal, Canada