Talent.com
Personal Support Manager
Personal Support ManagerSE Health • Welland, Niagara Region, CA
Personal Support Manager

Personal Support Manager

SE Health • Welland, Niagara Region, CA
7 days ago
Job type
  • Full-time
Job description

Position Summary

As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Niagara Region covering Welland, Niagara, and surrounding areas. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring strong clinical, customer service, and technical skills.

Why Join Our Team?

  • Competitive Total Rewards. So much more than a paycheque! Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks.
  • Growth That Meets Your Ambition. Build your skills with education bursaries, tuition support, ongoing training and mentorship. Our leadership team is available 24 / 7 to help you practice to full scope and deliver excellent care. With diverse roles and locations across Canada, you’ll have opportunities to explore new career paths or move into support and leadership positions.
  • Innovative. At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
  • Purpose & Impact. Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
  • Manage your life. At SE, you’ll be supported with the time you need to meet the needs of your clients and meet your own needs, develop yourself and your career, and be part of a team.
  • Paid mileage between clients.
  • Subsidized RNAO & RPNAO memberships
  • Mobile device and 3 uniforms provided

Responsibilities And Accountabilities

Operational Results

  • Provide leadership and engage the staff to achieve or exceed performance targets.
  • Maximize team performance through the effective and efficient utilization of resources.
  • Promote engagement with SE’s private pay business, as appropriate for client circumstance.
  • Utilize projections in determining and forecasting resource needs.
  • Implement communication strategies to promote shared vision and collaborative working relationships.
  • Engage with and support special projects or new programs as required.
  • People Management and Team Development

  • Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
  • Coach and manage employees with performance issues and consult appropriately with Human Resources.
  • Interview, select, hire and onboard / orient new employees.
  • Follow employee relations / labour relations processes and relevant policies and procedures.
  • Facilitate and maintain team development, by providing opportunities to support staff education.
  • Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).
  • Quality Service Delivery

  • Conduct complaint and incident investigations relating to client / employee issues and develop appropriate risk management action plans as appropriate.
  • Respond to client feedback and service inquiries in a responsive and timely manner.
  • Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals.
  • Communicate with staff and stakeholders in an effective and timely manner.
  • Take appropriate action to understand and meet client needs and preclude refusals of client service.
  • Requirements

  • A regulated health care professional RPN ( Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario.
  • Bachelor’s degree or diploma is required.
  • Minimum 1-year leadership / management is preferred. For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
  • A minimum of six (6) months community nursing experience preferred.
  • Demonstrated Saint Elizabeth’s values and core leadership competencies.
  • Excellent interpersonal and verbal / written communication skills.
  • Ability to work independently and as part of a team.
  • Thrives in a fast-paced environment, with multiple competing priorities.
  • Outcome-oriented and able to achieve desired results.
  • Sound understanding of documentation standards.
  • Demonstrated leadership skills.
  • Excellent computer skills / knowledge and familiarity with scheduling systems.
  • Ability to work in an on-call after hours rotation.
  • A vehicle and valid driver’s license.
  • Current CPR certificate.
  • Willing and able to provide care for our clients, if required.
  • Performance management experience is preferred.
  • About SE Health

    SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

    COVID-19

    To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).

    Accessibility

    If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com .

    Pay Range

    Pay range is $50,000.00–$63,000.00 annually, based on experience.

    #J-18808-Ljbffr

    Create a job alert for this search

    Personal Support Manager • Welland, Niagara Region, CA

    Similar jobs
    Provincial Program Lead- Therapy

    Provincial Program Lead- Therapy

    CarePartners • St. Catharines, ON, CA
    Full-time
    As a Program Lead, Therapy, we are looking for a RegusTherapy professional who is an.You will play a key role in providing consultation, assessment, and interventions for diverse client groups acro...Show more
    Last updated: 27 days ago • Promoted
    Leadership and Personal Development Specialist CANADA

    Leadership and Personal Development Specialist CANADA

    Ron Salkowski • Saint Catharines, ON, Canada
    Full-time
    Ready to Advance Your Professional Growth Across Canada?.We’re passionate about helping Canadian educators and professionals leverage their expertise to create greater impact and fulfillment ...Show more
    Last updated: 7 days ago • Promoted
    Personal Lines Insurance Broker

    Personal Lines Insurance Broker

    Morison Insurance Brokers Inc. • Saint Catharines, ON, Canada
    Full-time
    Personal Lines Insurance Broker.Employment Type : Full-Time, In-Office.We're a family-owned insurance brokerage with deep Hamilton roots dating back to 1895. What started as a three-person downto...Show more
    Last updated: 30+ days ago • Promoted
    Part-Time Direct Support Professional(s) - Adult Supported Group Living Services

    Part-Time Direct Support Professional(s) - Adult Supported Group Living Services

    Community Living Grimsby, Lincoln & West Linc • Beamsville, ON, Canada
    Part-time +1
    Application Deadline : January 9, 2026.Two (2) Part-Time Direct Support Professional - Adult Supported Group Living Services. We are seeking two dedicated and compassionate Direct Support Professiona...Show more
    Last updated: 9 days ago • Promoted
    Personal Support Manager - C$63,043 - C$80,457 A Year

    Personal Support Manager - C$63,043 - C$80,457 A Year

    CarePartners • St. Catharines, Canada, CA
    Full-time
    Overview We are currently looking for someone to join our dynamic Leadership Team in the role of Personal Support Manager. The primary role of the Personal Support Manager is to provide effective ...Show more
    Last updated: 1 day ago • Promoted
    Business Development Manager (Ground & Rail)

    Business Development Manager (Ground & Rail)

    CEVA Logistics • st catharines, on, ca
    Full-time
    Responsible for generating profitable revenue growth through marketing all products and services within a defined geographic territory by focusing 50% of the time and effort on retaining and growin...Show more
    Last updated: 22 hours ago • Promoted • New!
    Collision Center Manager

    Collision Center Manager

    CSN Collision • Saint Catharines, ON, Canada
    Full-time
    CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition.Sin...Show more
    Last updated: 30+ days ago • Promoted
    Business Development Manager (Ground & Rail) - st catharines

    Business Development Manager (Ground & Rail) - st catharines

    CEVA Logistics • st catharines, on, ca
    Full-time
    Responsible for generating profitable revenue growth through marketing all products and services within a defined geographic territory by focusing 50% of the time and effort on retaining and growin...Show more
    Last updated: 22 hours ago • Promoted • New!
    Personal Support Manager

    Personal Support Manager

    CarePartners • St. Catharines, Canada, CA
    Full-time
    Manages and supervises community health services, coordinating care plans and overseeing support workers.Requires RN / RPN registration and leadership skills.Show more
    Last updated: 30+ days ago • Promoted
    Home Support Worker (HSW)

    Home Support Worker (HSW)

    CarePartners • St. Catharines, ON, CA
    Full-time
    Home Support Workers are an integral part of a health care team, and in this role, you will encourage, support, and promote independence for patients in home and community care settings by assistin...Show more
    Last updated: 9 days ago • Promoted
    Account Manager

    Account Manager

    STRIVE Recruitment • Saint Catharines, ON, Canada
    Permanent
    Account Manager – Consumer Brands.STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting and Finance, Corporate Administration, and Manufa...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Planet Fitness -Easy Mile Fitness • Welland, ON, Canada
    Full-time
    Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +50 clubs in Florida, Georgia, Oregon, South Carolina, Puerto Ri...Show more
    Last updated: 30+ days ago • Promoted
    RN / RPN Peritoneal Dialysis Community - (Niagara / Welland)

    RN / RPN Peritoneal Dialysis Community - (Niagara / Welland)

    Qualicare, Burlington • Welland, ON, Canada
    Full-time
    Qualicare Burlington is looking for committed nurses (RPNs & RNs) to join our diverse team of professionals in Niagara area. If you are looking for a career that offers you autonomy and work lif...Show more
    Last updated: 4 days ago • Promoted
    Associate Advisor

    Associate Advisor

    The Vantage Talent Group • St. Catharines, ON, Canada
    Full-time
    Key Responsibilities (including but not limited to) : .Client Service & Relationship Management.Act as a primary point of contact for client inquiries, ensuring timely and professional responses.Prep...Show more
    Last updated: 2 days ago • Promoted
    Customer Care Representative - st catharines

    Customer Care Representative - st catharines

    Go Lime Inc. • st catharines, on, ca
    Full-time
    Go Lime is Ontario’s market leader in sustainable residential and commercial solutions.We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to mak...Show more
    Last updated: 1 day ago • Promoted
    Digital Services Operating Partner - BRMG

    Digital Services Operating Partner - BRMG

    BRMG • st catharines, on, ca
    Full-time
    Join BRMG - Lead Digital Growth as an Operating Partner.BRMG is a modern marketing brokerage built for senior operators - experienced digital leaders who run real client work and want to scale it w...Show more
    Last updated: 1 day ago • Promoted
    Parts Advisor

    Parts Advisor

    Ed Learn Ford • Saint Catharines, ON, Canada
    Full-time
    We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset.As lifelong students of our craft, we pursue improvement at every turn.We do not set...Show more
    Last updated: 5 days ago • Promoted
    Manager

    Manager

    Tim Hortons • Saint Catharines, ON, Canada
    Full-time
    Join our growing team! We are looking for a Restaurant Manager!.As a Restaurant Manager, you are an enthusiastic role model and motivate team members to deliver exceptional service for every guest,...Show more
    Last updated: 30+ days ago • Promoted