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software technical support analyst

software technical support analyst

XIT SOLUTIONS CANADA INC.Mississauga, ON, CA
30+ days ago
Salary
CA$31.30 hourly
Job type
  • Full-time
  • Permanent
Job description
  • Education : Bachelor's degree
  • Experience : 1 year to less than 2 years
  • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Troubleshoot and resolve technical problems
    • Screening questions

    • Are you currently legally able to work in Canada?
    • Work Term : Permanent
    • Work Language : English
    • Hours : 35 to 40 hours per week