- Education : Bachelor's degree
- Experience : 1 year to less than 2 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Troubleshoot and resolve technical problems
Screening questions
- Are you currently legally able to work in Canada?
- Work Term : Permanent
- Work Language : English
- Hours : 35 to 40 hours per week
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