Coordinator, Home Support

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients / clients / residents and families : The Coordinator, Home Support is responsible for the daily operations of home support services for clients living in the assigned geographic area.

Manages designated staff and all human resource related events including organizing staff workload, selecting staff, developing and maintaining standardized training / orientation programs for staff, conducting performance appraisals, and providing technical and procedural guidance to staff.

Maintains quality assurance to ensure effective and efficient operations and develops statistical and various operational reports that help inform quality improvement recommendations.

Responsibilities Provides administrative supervision and oversight to teams of Community Health Workers that provide clients with home support services within the service area.

Works collaboratively with team leaders and managers in the local Primary Care Network to ensure integration of home support with Primary Care Networks.

Manages designated staff including Community Health Workers and clerical team, working in conjunction with appropriate Employee Experience support, to manage human resource events such as performance, discipline, hiring, termination, and grievance procedures.

Supports staff through training, orientation, guidance and implementation of effective processes and guidelines. Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels, and use of technology.

Assesses impact of changes on clients, staff, and other stakeholders. In conjunction with the Manager, Clinical Operations, implements approved changes and guides staff through changes.

Develops, compiles, coordinates, analyzes and monitors various operational reports related to home support. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.

Conducts audits related to compliance of standards and quality improvement of client care. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations for continuous quality improvement Investigate and resolve client experience related issues with input from Manager, Clinical Operations.

Participates in various meetings related to home support. Assist and / or undertake various projects as assigned by Manager, Clinical Operations.

Qualifications Education and Experience Bachelor's Degree in Leadership or related field supplemented with five years recent, related experience, or an equivalent combination of education, training and experience.

Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional / Technical Capabilities Strong skills in manipulating large amounts of data. Ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics.

Understanding of quality assurance processes and ability to educate staff on quality improvement changes. Ability to manage staff and lead teams through conflict resolution.

Ability to effectively grievance resolves.