Regional Program Lead – Western Canada

Job Summary :

The Health Care Field Lead is responsible for building and maintaining a strong partnership with internal and external stakeholders at a regional level.

60% field based; 40% home / office based.

Specific Responsibilities :

• Liaises closely with associates to provide coaching and guidance, develop day-to-day operations based on clinic site preferences and foster an environment of continuous improvement.
• Develop and communicate action plans to successfully implement corporate initiatives efficiently.
• Provide solutions where constructive thinking and innovation are required.
• Business acumen - advanced understanding of quality standards relative to operational improvement, strategic planning, and business growth.
• Facilitate problem solving, conflict resolution and integration / collaboration with the interdisciplinary team.
• Provide client insights to Nurse Case Manager (NCM) / Patient Experience Navigator (PEC) and Operations team members.
• Share best practices through internal presentations to develop proactive Patient Support Program (PSP) strategies and solutions.
• Analyze program data and develop reports to support internal meetings with regional team members.
• Lead internal Regional Pod meetings inclusive of NCMs / PENs & RS.
• Lead the co-creation of solutions for patients with the client, PSP, and the clinics.
• Facilitate program introduction for new physicians / MS centers who refers to our programs.
• Lead the ongoing assessment of the satisfaction and effectiveness of COMPASS in all clinics.
• Act as a resource and Point of Escalation contact for Health Care Provider (HCP) / Multiple Sclerosis (MS) clinic, nurse case managers and reimbursement specialists.
• Develops and communicates operational methodologies and best working practices to improve customer service, key stakeholder relationships and process improvements.
• Build and enhance strategic-level relationships with MS clinics and nurses to support the ongoing development of the relationship with the program and NCM.

General Responsibilities :

• Leverages thorough understanding of the interrelation between product lifecycle and the evolving needs of a business to support internal projects.
• Support clinic level training and resource efficiencies to help streamline program efforts and clinic efforts.
• Liaises effectively with stakeholders in Regional Pod meetings, sharing insights and align on priorities and tactics.
• Support continuous strategic partnership and insight generation through client relations.
• Act as a strong McKesson ambassador within all client facing meetings.
• Actively participate in client meetings and projects by sharing regional best practices and insights to strengthen client relationships.
• Partner with dedicated client stakeholders to enhance clinic experience and understanding of the PSP.
• Support Change Request processes and other McKesson initiatives as required.
• Supports and / or manages other projects as required.

Minimum Qualifications :

Previous experience with case management, clinic / HCP management is required.

Key Competencies :

• Requires an ability to apply concepts and theories to improve functions or processes.
• Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress, or uncertainty.
• Adaptable to set and prioritize work with varying exceptions.
• Able to work with diverse personalities and styles.
• Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
• Communicates well in writing by composing clear documents; facility with editing and / or proof-reading is required.
• Computer skills to produce and interpret reports, documents and presentations.
• Professional manner, tact, diplomacy, and discretion in dealing with associates and colleagues including senior management.
• Health Care Professional preferred.
• MS Certified is preferred.
• Bilingualism is preferred.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$74,900 - $124,800