Coordinator, Graduate Program Completion

University of TorontoToronto, ON, CA

30+ days ago

Salary

CAD102147 yearly

Job type

Full-time

Job description

Date Posted : 10 / 07 / 2024

Req ID : 40024

Faculty / Division : School of Graduate Studies

Department : School of Graduate Studies

Campus : St. George (Downtown Toronto)

Position Number : 00053292

Description : About us :

The School of Graduate Studies (SGS) promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions and operates through a system of collegial governance, consultation, and decanal leadership.

SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction and represents the cause of graduate education at the University of Toronto and in the broader academic and general community.

More information about the School of Graduate Studies is at :

Your opportunity :

Working within a dynamic team under the director of the Director, Student Academic Services, the Coordinator, Graduate Program Completion will enhance the quality of student services for graduate students through the development, implementation and delivery of program completion services at the School of Graduate Studies.

Working with other members of the Graduate Academic Services team, the incumbent is responsible for providing consultation and advice on the application of University policies and procedures, as they relate to graduate program completion. The Coordinator plays an integral role within the Office, to oversee the operational workflow of exam administration activities. The Coordinator determines scheduling priorities, with a deep understanding of administrative processes and procedures and recommends changes for improvement. In this role, the Coordinator will also serve the graduate community by interpreting academic regulations and guidelines, program and degree requirements, and following-up with students and graduate units to track program completion activities including the doctoral final oral examination.

As Coordinator, Graduate Program Completion, you will work closely with the Graduate Academic Services Advisors to provide mutual support, ensuring the seamless operation of graduate student services and the successful resolution of issues.

Your responsibilities will include :

Providing consultation and advice on the application of University policies and procedures
Planning and overseeing operational workflow of final oral examination administration activities
Providing job-related training and serving as a resource to others
Planning and implementing workflow for a group
Frequently responding to complaints and using informal negotiation skills to resolve exam related issues
Coordinating tasks for projects and other strategic initiatives with stakeholders
Directing the activities of a single ongoing staff-appointed employee
Handling fees and / or fines
Overseeing testing and exam activities and related processes
Liaising with stakeholders to coordinate space and resource requirements
Liaising and tracking and monitoring the distribution and return of examinations materials
Troubleshooting and resolving technical issues
Coordinating graduation assessment schedules and the selection process of examination committee members
Maintaining records of final oral examination committee decisions
Reviewing and assessing student records to confirm eligibility to graduate

Essential Qualifications :

Bachelor's Degree or an acceptable combination of equivalent experience

Four (4) years of recent and related experience in a university setting

Good working knowledge of the University’s Student Information (ROSI) system

Demonstrated ability working with high volume and tight deadlines while maintaining a high level of accuracy and attention to detail

Computer and internet proficiency, including excellent expert knowledge of MS Office Suite

Ability to interpret and apply guidelines and policies to a variety of situations to ensure adherence and provide direction

Superior customer service and interpersonal skills with the ability to work effectively with students, staff and faculty members, and other key stakeholders

Highly developed problem-solving and analytical skills

Experience with event planning and preparation, including booking rooms

Experience creating documentation and / or training materials

Demonstrated strong oral and written communication skills; ability to communicate effectively both orally and in writing

Demonstrated ability to work with confidential information and to ensure privacy of student information is maintained at all times

Good judgement, tact and discretion in dealing with sensitive information

Ability to work both independently and in a team environment

Knowledge of School of Graduate Studies' policies and procedures an asset

To be successful in this role you will be :

Organized

Multi-tasker

Problem solver

Resourceful

Accountable

Meticulous

Adaptable

Approachable

Communicator

Tactful

Team player

Closing Date : 10 / 21 / 2024, 11 : 59PM ET

Employee Group : USW

Appointment Type : Budget - Continuing

Schedule : Full-Time

Pay Scale Group & Hiring Zone :

USW Pay Band 12 $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation / Pay Equity Maintenance Protocol.

Job Category : Student Services

Recruiter : Blythe Campbell

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.