Description
The Opportunity
Manulife is seeking a results-oriented SQL Database Operational Engineer committed and self-motivated with exceptional technical skills in SQL Server on Azure cloud (i.
e., IaaS & PaaS) to join our team. The team is responsible for analyzing, troubleshooting, building, and maintaining complex backend databases in support of multiple business applications.
Work location : Waterloo - ON, Canada Or Toronto - ON, Canada
Work arrangement : Hybrid (3 days in Office, 2 days from Home); Working remotely is not available.
Role requires to be on-Call production support rotation including after-hours / weekend duties.
Roles & Responsibilities :
Coordinate, plan and perform database migration activities from on-prem to azure (PaaS & IaaS) and across azure subscriptions
Lead complex troubleshooting or escalated technical issues over a significant population of affected software or equipment
Manage backups, recovery procedures, DBCC utilities, index maintenance job, database & disk space management
Manage database refresh jobs
Recommend on stored procedure optimization, performance tuning & index tuning
Developmonitoring strategy / implementation pattern for monitoring of SQL server in Azure cloud using New Relic
Build and maintain customized dashboard and alerts
Improve on operational efficiency by designing and adopting automated tools / utilities to reduce toil
Works closely with IT project managers, programmers, architects on currency initiatives
Planning, developing, testing and execution of Disaster recovery processes
Champion the culture of reliability mindset by embarking on opportunities to implement self-healing database solutions
Maintain security, compliance, database hardening, encryption standards, audit, and access control frameworks
Oversee implementation and maintenance of database setup, installation, configuration & monitoring
Consult, guide & mentor team members
Participate in on-call support rotation including after-hours / weekend duties
Must have knowledge and experience in :
Total 4 - 7 / 8 years experience
SQL server 2019, 2017 & 2016 Azure (IaaS & PaaS) cloud platforms
Data Migration tools such as Data Migration Assistant, Data Migration Services, Azure Data Studio
Azure Geo Replication for High Availability
High Availability Solution-Clustering & Always On
Database backup / restore and disaster recovery
SQL server Profiler, Extended Events, Query Store and Database Engine Tuning Advisor (DTA) for performance
24 x7 dedicated support for SQL server production server
Database alerts and monitoring for Azure cloud platform
Azure Active Directory (Entra) & SQL authentication
Database migration from on-prem to Azure cloud
Performance tuning and Query Optimization
Database hardening and security standards like TDE, SSL / TLS and auditing
Azure provisioning through automation tools such as IAC (Terraform), CI / CD i.e. Jenkins, Flyway, GitHub Actions
Cryptographic key management using Azure Key Vault (AKV)
Database health check, reports, and metrics
Proficiency in :
Database Management : MS SQL, MongoDB Atlas, Azure SQL, SQL MI & Cosmos
Programing Languages : Java script, Python, PowerShell, Terraform & AZ CLI
Database Programing : XML, MySQL and T-SQL
CI / CD Pipelines : Jenkins & GitHub
Network & Access : NSG, VNet and Subnets, AD Roles and Responsibilities
Database Monitoring : Foglight & NewRelic
Standard Operating Systems : Unix, Linux & Windows
SQL Server : SQL Server Management Studio, Profiler, Replication,
Patching & Database Tuning Wizard
Experience in :
Agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
Lead and have the ability to consult on high profile incident calls comprising of cross functional teams and senior leaders
Skilled to collaborate and build relationships with Manulife business and risk partners
Data driven decision making skills
Having the ability to quickly learn and pivot to newer technologies as required
Ability to adopt and change with Manulife corporate culture
Good organizational and problem-solving abilities that enable you to manage through creative abrasion
Excellent verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
Able to achieve most tasks using own judgement
Can lead smaller groups when required
Good analytical skills, copes with complex situations through deliberate analysis and planning
Qualifications
BSC Information Systems / Computer Science, or equivalent
4 - 7 / 8 years’ experience managing production SQL Server environments Azure (70%) On prem (30%)
Nice to have :
Database : PostgreSQL
Platform : AWS
AIOps tool : Moogsoft
SQL Server : Resource Governor & SSRS
Analytics : Utilizing Azure Databricks, ADF, ADLS, and Synapse to design and develop end-to-end data pipelines supporting data ingestion, curation, visualization, and delivery
Certification : Microsoft DP-300
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.
We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.
At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.
At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.
4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Waterloo, Ontario
Salary range is expected to be between
$74,270.00 CAD - $137,930.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location.
The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.
We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.