UI / UX Designer

UI / UX Designer

Requisition ID : 55268

Deadline to apply :  Thursday, February 5th, 2026 (5 : 00PM EST)

Duration of contract : 24 months

Hours :      35 per week

(there may be a requirement for the worker to provide services of more than 44 hours per week during the contract term)

Location : Oshawa, ON (Hybrid - 3 days remote)

Job Overview

The User Interface and User Experience Designer is responsible for understanding employee needs, mapping current and future journeys, and designing intuitive, accessible, and consistent experiences across the ServiceNow platform. This role improves the usability and adoption of key workflows in Information Technology Service Management, Human Resources Service Delivery, Security Incident Response, and Vendor Risk Management, while establishing a scalable design system and experience roadmap aligned to business outcomes.

Experience Strategy and Roadmap

• Create a multi?quarter experience roadmap for the ServiceNow platform, aligned with business outcomes such as request resolution time, employee satisfaction, case deflection, and policy compliance.
• Prioritize improvements using evidence from research, analytics, and service performance data.

Employee Research and Insights

Information Architecture and Navigation

Interface and Interaction Design

Design System and Standards

Content Design and Clarity

Accessibility and Inclusion

Measurement and Continuous Improvement

Collaboration and Delivery

Qualifications

Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of Indigenous peoples, Women, visible minorities, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

Looking for more opportunities? Check out our website at jobs.spiritomega.com

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