Search jobs > Calgary, AB > Bilingual english
SUMMARY
The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
This position requires being fluent in both Spanish and English.
If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon / Fri work from home).
Pay rate : $20.50 / hour CAD
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta’s culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
MINIMUM QUALIFICATIONS :
- Call center experience is a plus
- Excellent communication skill both written and orally
- Working PC knowledge, windows preferred and related applications
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Ability to learn and apply new information or skills
Supplier Success Professional (Customer Support) - Bilingual Spanish/English
The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. Provide professional support to all Avetta customers . This posit...
Bilingual Customer Support Specialist
We deliver an innovative product suite and cards, integrated buy-now pay-later solutions, mobile and digital banking, and behavior-driven customer engagement - all embedded with a global rewards ecosystem and transformative customer experience. Be the frontline of support at Brim on all customer inq...
Bilingual (Spanish/English) Incident Response Coordinator
Are you a Bilingual professional (Spanish & English) seeking a job opportunity? Adecco is currently recruiting for a permanent Bilingual Incident Response Coordinator (Spanish & English) position with our client, a global leader in workplace safety based in Calgary, AB. Monitor the safety of our cus...
Customer Service Representative-Remote (Bilingual: Spanish / English)
Customer Service Representative-Remote (Bilingual: Spanish / English). Provide inbound customer support using a call flow guide in the customer’s preferred language. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or se...
Bilingual Customer Service Representative (English/Spanish) - Calgary
Supporting our customers through a variety of mediums (email, phone). Updating the records of customer interactions, processing customer accounts, and filing documents. But most importantly, setting our customers up for MAXIMUM SUCCESS. You’re completely fluent in English and Spanish (verbal and wri...
Bilingual Technical Support Analyst - Spanish/English
Adecco is currently hiring a full-time Bilingual Technical Support Analyst ( Spanish/English) to work for our client, a customer focused technology company designing and manufacturing safety initiatives in the workforce. If you are ready to contribute to the safety and well-being of our team and cli...
School General Secretary III - Bilingual English/Spanish
School General Secretary III - Bilingual English/Spanish. Bilingual positions qualify for a 5% bilingual differential. If you are not a BILINGUAL candidate, please do not submit an application as you will not be considered. Candidates considered for positions that require bilingual skills will be in...
Bilingual Project Coordinator / Customer Support Representative
Locate information for customers, use knowledge of film to advise customers on packaging needs to clearly communicate with customers in a positive manner reflecting Company’s philosophy of exceeding customer expectations for excellent customer support. Bilingual Project Coordinator / Customer Suppor...
Bilingual French & English Work@Home Customer Service Representative
You’re at least 18 years of age•You can work flexible hours as business needs may change•You have at least 6 months of customer service experience and you understand the value of coaching / feedback•You have experience troubleshooting issues and understand the importance of owning the resolution for...
Customer Service Representative (Bilingual: French / English) Remote
The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/...