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Technical Support Specialist

Technical Support Specialist

HornetsecurityMontreal, QC, Canada
8 days ago
Job type
  • Full-time
Job description

We are looking for a Technical Support Specialist to join our team in Montréal (Quebec, H4N 2M3). This is a full-time position (40 hours per week), with an immediate start date.

Your Job

  • You will diagnose and resolve our corporate clients‘ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs / enhancements.
  • You build personal customer relationships and focus on offering an awesome customer experience.
  • You escalate issues to our development team and co-ordinate such issues until they are solved.
  • You convey customer feedback to product development staff.
  • You keep customers informed on how and when issues are resolved.
  • You interact with other teams to provide comprehensive and high-quality support.
  • You help in user education.
  • You work in a 24 / 7 shift system with great planning reliability. Depending on the shift there are attractive bonuses and compensation days.

Your Profile

  • You have excellent logical, analytical and problem-solving skills.
  • You possess good customer etiquette and the ability to manage high profile customers well under pressure.
  • You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
  • You have a good understanding of basic networking protocols.
  • You are fluent in English and French – any other language is a plus.
  • You are a quick learner and self-starter.
  • You have knowledge / experience with Hyper-V and / or VMware virtualization platforms.
  • You have previous experience in network / system administration.
  • You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
  • You have knowledge / experience with Microsoft VSS.

    • Your Benefits

  • Free space for innovation and independent action in a fast-growing international company.
  • Personal and professional development opportunities.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Home-Office Option and flexible working hours.
  • Additional Sick Leave & Public Holidays.
  • Collective Insurance Plan.
  • Way to Work Goodie.
  • Be-Active Bonus – we’ll keep you healthy with an allowance to your membership in fitness and sports clubs.
  • Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Berlin, Washington D.C.).
  • Team events and regular global update meetings.
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    Technical Specialist • Montreal, QC, Canada