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Hino Motors Canada Ltd.
Service Technical SpecialistHino Motors Canada Ltd. • Mississauga, ON
Service Technical Specialist

Service Technical Specialist

Hino Motors Canada Ltd. • Mississauga, ON
30+ days ago
Job type
  • Full-time
Job description
Service Technical Specialist

Position Title: Service Technical Specialist
Department: Service
Location: Mississauga, ON
Position Type: Full-time

Objectives
This position supports the objectives of the Service team, and in particular, providing technical and service-related assistance to dealers/customers by maximizing HINOEDGE case management utilization.

Main Responsibilities & Skills
Technical Support

  • Monitor and assist dealer service activities through HINOEDGE /Connected Vehicle platforms
  • Extend the use of HINOEDGE case management to reduce downtime by providing proactive support based on recorded DTC’s (tech tips, quick reference etc.)
  • Liaison with HMS Ultimate team for the operation and functional improvements of HINOEDGE
  • Provide technical assistance to dealer service through the Service Inbox and through phone
  • Provide technical assistance to Parts and Sales Departments
  • Support service training activities

Warranty

  • Assist the warranty department in the claim adjudication process as required (HinoPortal/SAP)

Service

  • Increase Customer loyalty by implementing maintenance reminders through the utilization of Connected Vehicle mileage reports (HinoUltimate.com)
  • Support HMC Service Activities, dealer events as required (EML/CCC)
  • Promptly handle general service tasks using SAP, Hinoportal, Microsoft products
  • Coordinate general customer inquiries as required

REQUIRED

  • Experience in vehicle diagnostics, as well as good understanding of truck components including advanced diesel engines
  • Willing and able to learn new technologies, shop/case management related platforms
  • Licensed Automotive / Truck Technician (strong asset)
  • Strong written and verbal communication skills, Microsoft Word, Excel, Power Point
  • Ability to work accurately and pay close attention to details despite frequent interruptions
  • Strong management skills
  • Ability to work effectively and independently in a team environment
  • Strong customer service orientation
  • Good time management skills, ability to meet deadlines
  • Fluency in Microsoft Office (Word, Excel, PowerPoint)

WORK ENVIRONMENT

  • Answer frequent phone calls and respond to email inquiries
  • Office/Training Workshop based in Mississauga
  • Occasional trips to HINO dealers, National / International travelling may be required
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Service Technical Specialist • Mississauga, ON

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