Operations Administrator, Processing Facilities

Summary

Under direction from the Sr Operations Coordinator the Operations Administrator is responsible primarily for the day-to-day operational administration of location or branch involving client reception logistics and other administrative duties assigned

Job Duties

Greet client personnel at the reception window upon their arrival and professionally expedite them through the queue while dealing with conflicts and issues that may arise.

Document and maintain waste receipt / shipment records while ensuring the completeness accuracy of all entries created i.e. Waste Manifests (RPRA) Bills of Lading and work orders.

Follow applicable regulations with regards to the transportation receiving and management of waste.

Ensure all internal and regulated documents are completed correctly and organized - including lab analytics work orders BOLs manifests driver logs hazard assessments etc. and completed daily.

Prepare work orders based on confirmed service requests and complete billings following job execution and material acceptance with strong attention to detail and accuracy.

Assist Operations with on-boarding activities

Responsible for general customer / facility inquiries and direct to other appropriate parties.

Receive investigate and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation.

Advise clients and potential customers of regulation Requirements : pertaining to collection and transportation of waste material for disposal.

Prepare waste diversion and other reports for customers and management upon request.

Working cohesively with facility operations staff to meet client expectations and enhance our service offerings / value proposition.

General office administration including electronic and paper-based storage / filing.

Other tasks as assigned.

Requirements

University degree or College Diploma preference given to those in chemistry environmental science and transportation related disciplines.

At least 2 years customer service and / or office administration experience.

Strong interpersonal skills and ability to develop and foster relationship growth in a professional setting.

Capable of empathetic listening and conflict resolution in a fast paced and high-volume environment.

Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills

within the waste management space.

Excellent communication skills in oral and written English.

Strong listening negotiation presentation and client facing ability.

Ability to independently resolve problems within ones scope of authority and understanding of when to

escalate to superiors.

Solid personal integrity and dedication.

Ability to work without supervision.

Overtime during certain peak seasons is required.

Proficiency in Google Workspace including docs sheets and drive

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Required Experience :

Unclear Seniority

Key Skills

Employee Evaluation,Facilities Maintenance,Maximo,Facilities Management,HVAC,Mechanical Knowledge,CMMS,Maintenance Management,OSHA,Maintenance,Cordova,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1