Technical Support Specialist 1

Overview

As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city and their careers forward. Build a City. Build a Future at the City of Surrey.

Employment Status

Union - CUPE Local 402 - Regular Full-Time

Scope

The Technical Support Specialist 1 works under direct supervision to build, test, maintain, and operate associated technology. This role comprises of tasks such as the completion of Service Requests and incidents within specified time periods, first and second level client support; investigate, assess and resolve software, hardware and communication problems on networked computers, isolate and resolve performance issues, build, re-image, upgrade, or replace desktop hardware, software, and peripherals, as well as related functions as required.

Responsibilities

• As the successful candidate you will be able to complete work assignments and react to situations and problems by taking action and balancing priorities, consult and collaborate with others as required, provide advice and guidance to customers in a proactive manner and use resources responsibly.
• You will use remote-based tools and automation techniques to minimize travel time and maximize support work efforts. Builds, (de)provisions, (re)configures, upgrades, or installs, replaces or relocates desktop and other end user hardware, software, and peripherals using asset management and change control.
• You will investigate, assess, mitigate, and resolve routine software, hardware, and communication problems on computers, printers, peripherals, and productivity technologies.
• Other job-related duties as required.

Qualifications

Other Information

Number of Job Openings : 1

Pay Grade : 22

Pay Steps

Hourly Rate

Step 1

$38.98

Step 2 (6 Months)

$40.60

Step 3 (18 Months)

$42.19

Step 4 (30 Months)

$43.77

Conditions of Employment

This position requires completion of a Police Information Check.

Successful applicants must provide proof of qualifications.

Closing Date

This job will be posted until January 29, 2026.

Our Values

Integrity - Service - Teamwork - Innovation - Community