customer service manager - retail

Education

• Secondary (high) school graduation certificate

Work setting

• Retail service establishment
• Retail business
• Supermarket / grocery store

Tasks

• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Supervise office and volunteer staff

Supervision

• 5-10 people

Computer and technology knowledge

• Accounting software
• Word processing software
• Inventory control software
• Spreadsheet
• MS Outlook

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Attention to detail
• Standing for extended periods

Personal suitability

• Adaptability
• Collaborative
• Energetic
• Goal-oriented
• Hardworking
• Positive attitude
• Proactive
• Time management
• Client focus
• Flexibility
• Interpersonal awareness
• Organized
• Team player
• Resourcefulness
• Ability to multitask

Employment terms options

• Early morning
• Evening

Experience

• 1 year to less than 2 years

Employment terms options

• Shift
• Morning
• Day
• Weekend