IT Support Technician

IT Support Technician– Lyra Technology Group

Lyra Technology Group is seeking an IT Support Technician for one of our operating companies, Starport.

About Lyra …

Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 70 companies around the world. Our companies employ over 3,000 team members, each led by its own management team.

About Starport…

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network / server administration, cloud hosting and cyber security services to more than 500 small and medium-sized businesses in major Canadian cities and across North America.

Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island. Each team member contributes to Starport's success with a rich range of experience from diverse professional and technical backgrounds. As part of Evergreen Services Group, the largest MSP conglomerate in North America, we are uniquely positioned to drive cross-selling opportunities within the Evergreen community.

Your work as an IT Support Technician will includes several components :

• Provide technical support for client application, hardware and network issues :
• PCs / MACs, printers and storage devices; network connectivity troubleshooting
• Office365 suite of products, VPN, anti-virus products, remote desktop and a variety of end user applications
• Work with senior team members on hardware / software / OS installation, configurations, and upgrades; client onboarding, mail migration projects and inventory audits.
• Work closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies :
• hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security / infrastructure
• Proactively monitor servers, applications and services using a combination of remote tools
• Follow-up with clients, provide feedback and see assigned issues through to resolution
• Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues
• Update / close client tickets, maintain client IT documentation and enter daily time records

If managing and delivering IT projects in the tech space sounds appealing to you, let's have a conversation.