Supervisor

Overview

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

As a Supervisor and Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Responsibilities

• Deliver an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
• Take responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpret sales data and collaborate with store leadership to optimise the commercial performance of the store
• Lead and inspire a team of sales assistants to consistently uphold exceptional service standards
• Oversee day-to-day store operations such as delivery, replenishment and shopfloor cover to ensure efficiency, compliance, and excellence
• Act as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful

Qualifications

Additional Information

We do not use artificial intelligence or automated tools to screen applications or review CVs. All applications are reviewed by our Talent Acquisition team.

Compensation : $25.20-$26.46

Benefits :

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program (HIP) here.

In addition, Canada-based colleagues also receive :

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

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