Senior Technical Escalations Engineer - SaaS SupportThemis Solutions Inc. • Vancouver, Metro Vancouver Regional District, CA

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Senior Technical Escalations Engineer - SaaS Support

Themis Solutions Inc. • Vancouver, Metro Vancouver Regional District, CA

16 days ago

Job type

Full-time

Job description

A leading legal technology company in Vancouver is seeking a Senior Technical Escalations Agent to enhance their customer support team. This role involves managing escalated customer issues via phone and email, providing expertise in troubleshooting technical products, and coaching support agents. Ideal candidates will possess strong technical skills, particularly in API troubleshooting and backend monitoring tools, along with outstanding communication abilities. Competitive salary and hybrid work model offered.

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Senior Technical Escalations Engineer SaaS Support • Vancouver, Metro Vancouver Regional District, CA

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