Client Solutions Manager

Overview

As a Client Solutions Manager on the Commercial Lines team, you will be managing a book of business and working directly with clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all! Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. How you'll make an impact Client Support May be first point of contact on some accounts; supports in delivering service to book of business. Provides renewal and proposal presentations for delivery to clients Guides clients through the renewal process, which may include requesting renewal exposures, submitting requests to carriers based on renewal timetable. Account Management Reviews renewals and proposes changes needed under direction and guidance of senior team members Supports in claim review and other risk analysis tasks. Performs detailed analysis of accounts receivable reports to deliver information to clients, ensuring accounts are kept in good standing Processes or oversees process of change requests/endorsements, binders, certificates of insurance, account summaries, proposals, policies, lost policy releases, audits, and account balance status as needed. Insurance Expertise May be responsible for analyzing market trends and advising clients on changes to policies. Proficient in working knowledge of renewal processes and considerations. May be responsible for assisting Producers with marketing campaigns Seeks opportunities to increase knowledge of insurance contracts, carrier underwriting guidelines, and coverage options. Assists in the development of strong business relationships with insurance company personnel to enhance business relationships. Leadership Provides mentoring and guidance to more junior team members, such as Account Coordinators. Other duties as assigned. About you Previous insurance knowledge and experience managing client relationships preferred Infrequent out of town travel required Appropriate Broker licensing as required Solid financial acumen Strong written and verbal communication skills Proficient in using technology as a tool to maximize productivity and quality Strong written and verbal communication skills Comfortably engages others in consultative discussion Effectively manages/balances multiple and sometimes competing priorities Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program